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  • Posted: Aug 13, 2025
    Deadline: Not specified
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  • Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.
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    Reservations Agent

    Key Responsibilities

    • Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability
    • Ensure client's satisfaction and adherence to Kempinski service standards
    • Follow internal credit policy.
    • Follow up on lost business and bring information about them to the knowledge of the department superiors
    • Spot-check reservations made previous day and check all VIP arrivals
    • Follow the internal up-sell programme for Reservations department 
    • Ensure email response within the 24hour policy
    • Convert enquiries through telephone and direct bookings
    • Cross-sell Olare Mara to Villa Rosa guests and vice-versa
    • Perform any other duty as assigned to them by management

    Skills, Knowledge and Expertise

    DESIRED SKILLS AND QUALIFICATIONS

    • Good knowledge for Opera PMS
    • At least one year previous experience in a Reservations role
    • Excellent proficiency in English both written and spoken
    • Sales and guest relations skills
    • Detail oriented
    • Good communication and listening skills
    • Demonstrate energy and enthusiasm
    • Ability identify errors and proper reporting

    Application Deadline

    August 13th, 2025

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Kempinski Hotels on kempinski.pinpointhq.com to apply

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