Reservations Team Leader at Flexi-Personnel

JOB PURPOSE

• As a Reservations Team Leader, you will be responsible for overseeing and managing bookings while providing leadership support to the reservations team, sales support reps.

KEY DUTIES AND RESPONSIBILITIES

• Check availability and appropriately respond to guest inquiries via phone or email.
• Load bookings accurately in the system as per agreed prices and maintain customer files.
• Prepare and send invoices within required timelines.
• Review reservations for completeness and accuracy and utilize reservations system effectively in creating and updating room reservations.
• Support team members and provide solutions to queries.
• Define objectives, monitor team progress, and support in identifying Reservations team training needs.
• Manage repeat guests, special groups, VIP guests and honor work-related requests for guest satisfaction.
• Promote upselling and maximize revenue.
• Track emails and ensure timely responses.
• Support preparing and timely submission of weekly, monthly, quarterly, and annual reports, as required.
• Coordinate support needed to sales and operations department for better cohesion.

EDUCATION QUALIFICATIONS & EXPERIENCE, SKILLS

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years of experience in the hospitality industry.
• Proven experience in reservations management, preferably in the hospitality industry.
• Strong leadership, communication, and organizational skills.
• Proficiency in reservation management systems.
• Customer-focused with attention to detail.
• Knowledge of industry standards and procedures.
• Knowledge of revenue management principles preferred