Reservations & Ticketing Executive - Aviation - Kenya at Achyutam

Role Overview

• As an Airline Reservations & Ticketing Executive, you will be the face of our multi-brand airline representation at the customer service counter. You will handle reservations, inquiries, and ticketing for our partner airlines. Your role is vital in ensuring a smooth, efficient, and friendly service experience for every passenger while upholding the service standards of each represented airline.

Key Responsibilities

• Manage daily reservations, ticketing, and booking amendments for all represented airlines with accuracy and efficiency.
• Deliver exceptional customer service, addressing passenger inquiries on flight schedules, fares, travel policies, and related information.
• Serve as a brand ambassador for each airline partner, ensuring their service standards, policies, and commercial priorities are consistently maintained.
• Handle ticketing issues, cancellations, and changes promptly and professionally.
• Operate and maintain accurate records within airline reservation systems (GDS) and internal databases.
• Coordinate with internal operations and sales teams to support group bookings, special requests, and promotional activities.
• Stay updated on airline policies, fare rules, and special offers to provide accurate information to customers.

Required Skills & Qualifications

• Prior experience in airline reservations, ticketing, or travel agency operations preferred.
• Working knowledge of airline reservation systems is an advantage.
• Excellent communication and interpersonal skills with a strong customer-service mindset.
• Ability to multitask and manage queries for multiple airline brands effectively.
• Strong attention to detail, accuracy, and professional presentation.
• Diploma or certification in Travel & Tourism, Aviation, or related field preferred.