Restaurant Operations Specialist at Bolt

We are looking for a rockstar Restaurant Operations Specialist to join the Bolt Food team in Nairobi. It’s an exciting once-in-a-lifetime opportunity as you would work with very smart people around the world in order to establish the next generation of a truly global food delivery platform

• Support all Bolt's Food Delivery operations in the city
• Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active restaurants every month and manage the accounts
• Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users and restaurants
• Onboard new restaurants on Bolt Food platform: upload menus, photos, prices, organise menu photo-shooting, ship our tablet to the restaurant, train restaurant staff how to use Bolt Food app
• Support existing restaurants: solve most time-sensitive operational issues, update the menu, pricing and other content information, ad-hoc tasks related to restaurants operation

Requirement

• Have 2 years experience in an analytical position
• Have a data-driven analytical mindset (good Excel skills are a plus)
• Amazing negotiation and communication skills
• Be a hustler, not stopping after 20 obstacles a day
• Be passionate about new technologies and food tech
• You are a problem solver
• Great people skills. You can easily network with people of all background
• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
• Experience in product launches or running a business