Retail Operations Coordinator at Human Asset Consultants Ltd

Role Responsibilities:
Operations

• Monitor inventory levels and ensure that products are in stock;
• Identify areas for improvement in operations and implement solutions;
• Coordinate order tracking and order management while providing issue resolution between parties;
• Act as primary resource for retail operations support, in areas involving policies and procedures;
• Act as a single point of communication between corporate office and store management;
• In collaboration with the supply chain department, develop operations calendar for stores to properly plan for upcoming projects, orders, vendors and key events;
• Attendance on calls, conferences and other meetings with store managers, vendors, exhibitions and retail operators;
• Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made;
• Identify, analyze and implement improvements to processes and ways of working to drive productivity and value added by the Retail function;
• Organize ad-hoc administration work for the Retail Operations team.

Leadership & People Management

• Provide training to staff on product knowledge, pricing and sales, customer service, logistics, retail software management and other related areas;
• Support and oversee HR departments and staff performance;
• Working with team leaders, managers, and department heads to learn departmental needs and goals;
• Identify and resolve any problems jeopardizing the smooth running of the market stores;
• Be part of the recruitment process of staff.

Marketing & Customer Service

• Ensure that all customers receive a high level of service and attention;
• Plan and execute promotional events and sales campaigns;
• Maintain store layouts and displays to maximize sales and optimize customer experience and satisfaction;
• Together with the Managing Director work on customer experience process improvements such as helping to administer labour management tool and customer experience measurement tool;
• Facilitate cross-channel feedback from customers and employees to management and Managing Director or Executive teams.

Finance & Compliance

• Support Accountants/Financial officers, budgets and expenses for each retail location;
• Keenly monitor and minimize all unnecessary expenses;
• Introduce new and innovative ways of cost efficiency and best practices;
• Perform regular store audits to ensure compliance with policies and procedures;
• Ensure that all activities conform to local, federal, industry and company standards.

Reporting & Communication

• Track sales figures and analyze trends to inform decision-making;
• Coordinate with store employees to ensure that they are meeting their sales targets;
• Submit monthly, quarterly and annual reports;
• Manage, monitor and report on store costs consumables, stationary, drinks and utilities;
• Prepare reports for retail management for Store Standards Reviews, physical inventories, customer shops and satisfaction;
• Remain in CC on all communication back to various departments to improve knowledge, disseminate deemed necessary information to stores, and ensure timely response from corporate office, suppliers and stores.

Qualifications/ experience:

• A bachelor's degree in business or a related field (Business Administration, Accounts, Finance, Marketing etc.);
• Minimum 5 years of experience in retail management or operations with a strong understanding of the retail industry;
• 2-5 years relevant Administrative/ Bookkeeping / Payroll work related experience;
• Experience in Finance, Accounting, retails softwares (such as Zoho, QuickBooks, iTrade, Mycom etc.) or relevant field;
• Knowledge of purchasing, inventory, logistics, promoting, displaying and selling retail commodities, in and out of commodities;
• Relevant working experience in statistical/Retail Operations function with CRM experience preferred;
• Proven work experience as an Operations Coordinator or similar role;
• Must have strong computer skills, Word, Excel, Power Point and Access;
• Comfortable working in a dynamic and fast paced environment.