Retail Underwriting Officer at Old Mutual Kenya

Job Description

• Review and assess health insurance applications for retail customers, analyzing medical records, claims history, and other relevant information to determine underwriting terms.
• Support the retail team on Medex reports evaluation and issuance of underwriting terms.
• Calculating group and individual new and renewal rates based on customers' background, industry and demographic information.
• Identifying portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
• Monitoring underwriting teams, performance and providing mentoring to achieve personal and department production goals.
• Calculating group and individual premium rates based on customers' background, industry and demographic information.
• Meeting with customers, agents and brokers to negotiate coverage, price and service delivery.
• Offering friendly and efficient service to customers, handling challenging situations with ease.
• Driving growth through collaborative engagements with various distribution channels, direct sales, insurance brokers, agents, bancassurance with enhanced service accessibility & client reach.
• Identifying skill gaps among the staff within the department & facilitate training and skill transfer sessions.
• Proactively address escalated customer issues.
• Controlling loss by assessing risk, conducting analysis and recommending policy solutions.

Qualifications:

• Bachelor's degree in a business-related field.
• Certificate in clinical related fields (e.g., Nursing, or Health Sciences) will be an added advantage.
• Prior experience in clinical underwriting, preferably in the health insurance industry.
• Strong analytical and critical thinking skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with a focus on accuracy.
• Familiarity with medical terminology, healthcare regulations, and insurance industry practices.