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  • Posted: Nov 29, 2022
    Deadline: Not specified
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    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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    Room Steward

    You are at the heart of the hotel! As a Room Steward, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them

    What is in it for you:

    • Employee benefit card offering discounted rates in Accor worldwide
    • Learning programs through our Academies and the opportunity to earn qualifications while you work
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:

    Reporting to the Housekeeping Supervisor, responsibilities and essential job functions include but are not limited to the following: 

    • Cleaning of all guest rooms as assigned.
    • Take initiative to add a personalized experience for the guest
    • Take ownership of guests' privacy and belongings while ensuring exceptional service.
    • Improve the work performance and develop better service for your assignment
    • Ready to take responsibility when assigned to perform any other duties as designated by Supervisor
    • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
    • Comply with the hotel environmental, health and safety policies and procedures

    Your experience and skills include:

    • Highly responsible & reliable
    • Ability to work well under pressure in a fast paced environment
    • Ability to work cohesively as part of a team
    • Remaining calm and courteous at all times

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on careers.accor.com to apply

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