Commercial Manager at Ruiru-Juja Water and Sewerage Company

REF RJWS/CM/2022/09/01

Core Duties and Responsibilities:

• Develop long-term business strategies and operating plans for the department which are in line with the longer-term goals and priorities.
• Ensure the provision of timely and high-quality client services that meet or exceed their expectations.
• Processing new customers’ accounts, and updating the customer’s register/ accounts.
• Develop and implement systems for positive customer relations management.
• Manage and supervise commercial aspects of the Company’s operations, particularly as they relate to revenue generation.
• Promote new ideas and business solutions that result in extended service to existing and new clients.
• Ensure the provision of comprehensive commercial information systems, including an upto-date customer database, to achieve the overall Company revenue objectives.
• Ensure timely, complete, and accurate reading and billing of services.
• Carrying out customer surveys and proposing improvements arising from feedback received
• Develop departmental policies, procedures, action plans, and budgets in line with the overall company mission and objectives.

Minimum Qualifications and Experience:

• Bachelor’s degree in Finance, Accounting, or any other Business-related field from a recognized institution.
• Master’s Degree in Finance, Economics, Strategic Management, or any other Businessrelated field is an added advantage.
• CPA (K), ACCA, or relevant professional qualification.
• Member of a professional body with good standing.
• 8 years’ relevant experience with a minimum of 5 years in a managerial or supervisory position preferably in a water service provision.
• Be able to demonstrate analytical skills
• Excellent communication skills.
• Proficiency in ICT with strong MS office and internet use.
• Excellent planning and organizational skills.
• Strong leadership and problem-solving skills.
• Must fulfill requirements of chapter six (of the Kenyan Constitution.