CVM Operations Engineer at Safaricom Kenya

Reporting to the Big Data & CVM Tech Delivery Lead, the position holder will be responsible for providing leadership for support and maintenance of the CVM platform and ecosystem. This role will be responsible for monitoring the CVM ecosystem to ensure availability.

Key Accountabilities:

• Act as single point of contact for all operational issues. Provide 1st and 2nd level support for the CVM platforms.
• Resolution of Incidents, providing RCA and recommendations to improve SLA.
• Responsible for ensuring availability of CVM Platform.
• Responsible for ensuring reliable integrations with CVM.
• Responsible for ensuring quality of KPIs in the CVM data Mart.
• Prepare SIT test cases based on the campaign design requirements.
• Setup of operational procedures to support live operations.
• Improve operations by conducting systems analysis; recommending changes in policies and procedures.
• Lead implementation of the Business Continuity Plan & testing.
• Development of reports for performance monitoring. Measurement of MTTR, Incidents, RCAs.
• Ensuring BCP (Business Continuity Plans) are in place and regularly evaluated.
• Evaluation of deployed solutions to ensure that they meet performance standards.

Job Qualifications:

• BS or MS in computer science or equivalent practical experience.
• At least 2-3 years of coding experience.
• Experience in at least 1 programming language - Java, C#, Python, Spring Boot.
• Experience with SQL databases, such as Oracle, MySQL, Postgres.
• Knowledge of cloud technologies - AWS, GCP, Azure.