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Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
KEY RESPONSIBILITIES:
Sahl Banking Business Strategy & Development
- Work with assigned cluster of branches to identify and pursue business development opportunities in line with Islamic banking principles and market potential.
- Monitor and analyze product performance metrics across branches and recommend improvement actions.
- Partner with Business Functions within the assigned cluster to provide excellent customer relationship management to Sahl Banking customers.
Operational Support & Service Excellence
- Provide operational & compliance guidance and support to branch staff on Sahl banking procedures, policies, and systems.
- Coordinate with the Sahl Product Support Manager to resolve product or system issues affecting branch operations.
- Facilitate feedback from branches and customers to improve Sahl products and service delivery.
- Implement appropriate relationship and customers management tools across the cluster.
Shariah Compliance & Governance
- Work closely with branch teams and Shariah Compliance to maintain adherence to approved Sahl product structures.
- Support internal reviews and audits by providing operational and compliance information as required.
Training, Awareness & Staff Development
- Build capacity and awareness of Islamic banking principles, processes, and product knowledge among branch staff.
- Conduct training and refresher sessions to strengthen staff competence in offering Sahl products and services.
- Promote a culture of ethical and Shariah-compliant banking across the cluster.
Stakeholder Engagement & Coordination
- Collaborate with Operations, IT, Risk, and Customer Experience teams to ensure seamless product support and issue resolution.
- Support marketing and community outreach programs to promote Sahl banking awareness and growth.
Reporting & Performance Tracking
- Prepare and submit cluster performance reports, highlighting achievements, challenges, and recommendations.
- Track and report customer feedback, operational risks, and compliance matters to the Sahl Product Support Manager.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Education
- Bachelors Degree
- University degree
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- Professional Qualifications
- Islamic Banking Certification
- Masters Degree
- Any Business related
Experience
Total Minimum Experience Required
Detail
Minimum No of Years
Islamic Banking
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Relationship & Portfolio Management
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Sales Management
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Stakeholder Management
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Credit Operations
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Banking operations
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People Management
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