Sahl Banking Cluster Manager at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Drives cluster-level growth of Sahl Banking through deposit mobilization, financing expansion, revenue generation, and customer acquisition across assigned Retail branches and the Corporate Sector.
• Identifies and executes local market and segment opportunities aligned to Islamic banking principles to expand Sahl customer base and balance sheet.
• Accountable for first-line Shariah compliance, ensuring all products, transactions, and customer engagements adhere strictly to approved Shariah structures and governance frameworks.
• Proactively identifies, manages, and escalates Shariah, operational, and reputational risks arising from branch activities within the cluster.
• Ensures consistent high-quality customer experience, complaint resolution, and ethical conduct, reinforcing customer trust and confidence in Sahl Banking.
• Acts as the primary coordination point between Retail branches and central stakeholders including Sahl Banking, Shariah Compliance, Risk, Operations, IT, Marketing, and Customer Experience teams.
• Supports and working closely with both internal and external stakeholders in matters of shariah banking.
• Supports and executes marketing, community outreach, and engagement initiatives to grow awareness, acceptance, and uptake of Sahl Banking offerings.
• Builds branches and corporate banking team capability through training, coaching, and performance support, enabling frontline teams to effectively sell, service, and manage Sahl products.
• Monitors cluster performance against growth, service, and compliance targets, implementing corrective actions to address gaps and drive results.
• Role outcomes directly influence profitability, balance sheet growth, customer loyalty, regulatory standing, and brand credibility of Sahl Banking in both retail and corporate sector.