Sales Admin Associate at Peach Cars KE

The Sales Admin Associate will play a critical role in ensuring the smooth operation of the sales process by providing administrative and clerical support. This role requires strong organizational and communication skills, as well as a customer-focused approach.

Duties and Responsibilities

• Coordinate checks on vehicle status, including logbook ownership status, and communicate outcomes with internal stakeholders.

Support buyers and sellers in navigating the administrative close of the sales process

• Clearly explain the sales admin processes(agreement preparations, payments, ownership transfers, and insurance covers)  to set expectations on timelines, and outcomes.
• Walk customers through our sales documentation and answer any questions
• Ensure all documentation is duly signed and KYC docs are on file  - if done online, everything is downloaded and stored in Drive; if done offline, everything is scanned and stored in Drive

Coordinate and execute the physical handover of the vehicle with the fleet team by ensuring that:

• The fleet representative will go through the handover checklist with the buyer and ensure they sign at the end of the handover process.
• The customer is to sign the delivery book when collecting the logbook at the car handover time.
• Perform pre-handover checks on the car and lead handovers to customers

Coordination of logbook-related services, such as ownership transfers, acceptance of ownership, and logbook pickups

• Introduce scope of services and pricing to buyer, coordinate to get logbook and ID to be able to pick the new logbook, identify and coordinate with a trusted agent to facilitate pickup and delivery
• Identify the status of logbook ownership, and relevant parties to engage; ensure customers have  Ecitizen accounts and troubleshoot any issues with Ecitizen accounts or logbooks
•  Logbooks are transferred on time; communication between relevant parties is clear and respectful; delivery notes are sent; pre-handover checks are done with customers 
• Follow up with the sellers on the cancellation of active insurance policies once the car is successfully sold, and assist buyers in obtaining new insurance policies before they leave with their cars from the LOT
• Complete, accurate, and timely data entry.
• Coordinate payments with the finance team and communicate payment updates to customers. Ensure transaction receipts and swift confirmations are shared with customers in Whatsapp groups on time. Also, ensure broker fees are processed as soon as they are approved by the quality assurance team.

Knowledge and Experience

• Business related degree 
• Ability to complete administrative work accurately and efficiently.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to maintain accurate records.
• Ability to work independently and within a team environment.
• Knowledge of Microsoft Office and Google Suite.
• Experience with the NTSA portal on the eCitizen platform (logbook transfers)