Sales & Administrative Officer -Mombasa at Emerge Egress Consulting

Role Objective:

• Our client in the hospitality industry is seeking a dynamic Sales & Administrative Officer based in Mombasa to play a pivotal dual role in driving business growth and ensuring seamless operational support. The successful candidate will be responsible for sourcing potential clients across corporate events, weddings, private functions, and expos, closing sales, managing client relationships, and overseeing daily office administration and logistics.

Core Duties and Responsibilities

• Identify and target prospective clients throughout Mombasa and the Coast region through various lead generation techniques.
• Handle and follow up on client enquiries via all platforms (calls, emails, walking, digital) in a timely and professional manner.
• Qualify leads, understand client event requirements, and deliver appropriate demonstrations or pitches.
• Brainstorm concepts and prepare tailored event proposals, detailed quotes, and comprehensive budgets, negotiating terms to secure contracts.
• Meet and exceed established periodic sales and revenue goals.
• Onboard new clients and develop strong, long-term relationships to encourage repeat business and referrals.
• Assisting with event setup, execution, and teardown, serving as the client’s main point of contact and ensuring quality control.
• Build and maintain strategic relationships with venues and industry partners to create new business opportunities.
• Source, negotiate, and manage local Mombasa vendors (decor, catering, lighting, security, transport, etc.).
• Maintain organized physical and digital records including contracts, supplier agreements, and client feedback.
• Issue invoices and receipts, and track client payment schedules in coordination with the finance department.
• Keep track of event inventory (equipment, decor) and office supplies, scheduling replenishment and maintenance. Handle general office maintenance and manage the front-of-house area, welcoming visitors.
• Co-ordinate the creation and delivery of marketing materials and content, and prepare reports to analyze market reach.
• Attend events and trade shows to increase brand awareness and generate revenue.

Key Competencies

• Strong Persuasion and Negotiation skills.
• Problem Solving Skills
• Excellent communication skills.
• Exceptional organizational and time management skills.
• High Integrity.
• Multitasking Skills

Job Specifications and Qualifications

• Diploma/Bachelors degree in Communication, Sales & Marketing, Business Administration, Hospitality, Tourism Management, Event Management or a related field.
• Minimum 2-3 years’ sales or business development work experience.
• Proficiency in Microsoft Office Suite