Sales Administrator at Identigate

• We are looking for a sales administrator who will help build strong relationships with customers and collaborate with our internal teams to consistently deliver excellent customer experiences. You are expected to achieve your key sales deliverables by upselling and cross-selling our solutions to new and existing customers from our consumer market.
• From identifying potential leads to nurturing prospective customer relationships and closing deals, you’ll play an integral role in helping our products and services reach their intended audience. You will also stay ahead of industry trends, learn what makes our competitors tick, and leverage efficient sales tactics to broaden our customer base.

JOB RESPONSIBILITIES

• Generate quality leads to expand our customer base through upselling and cross-selling our solutions to existing customers
• Actively source for new sales opportunities for our consumer products through various outbound sales channels.
• Follow up on inquiries made by potential customers through various channels (Website, Email, Outbound links etc).
• Profile and qualify new customers and leads
• Set up meetings between potential customers and relevant internal teams.
• Conduct market research and intelligence
• Schedule customer discovery meeting to define their needs and requirements
• Review, qualify, and route complex and large opportunities to appropriate teams for further development and closure
• Close sales and achieve periodic quotas
• Maintain and expand the database of prospects and contacts within your assigned market segments
• Perform effective product demos to prospects
• Review customer journeys and take a consultative approach to helping clients overcome issues and achieve goals
• Liaise and collaborate with Technical support and Operations teams to understand the pulse of our customers
• Follow up on renewals of maintenance and support contracts
• Mitigate customer churn risks by ensuring contracts and documentation are in place