Sales Agent (Business Development) at Stanbic Bank

Job Purpose:

To support the SBIL in achieving the set revenue targets by collaborating with SBIL Business Development teams and the branches where they are assigned to sell insurance products to clients and potential clients of the bank. Proactively managing and servicing the client accounts under their portfolios. Supporting the branch teams through training and supporting them to drive insurance policy sales.

Key Responsibilities:

Sales Management;

• To drive insurance sales performance across the assigned branches and all products (i.e., Short & Long term).
• Clearly understands sales targets set and influences and drives the achievement of Stanbic Bancassurance Intermediary (SBIL) sales targets within branches.
• Ensures that Stanbic Bancassurance Intermediary (SBI) cross-selling takes place in new and existing business, within all the branches.
• Markets and provides information on the full range of SBIL products to customers to optimise cross sell.
• Assists in the development and repositioning on new product initiatives.
• Provides timeous feedback to the pro-active teams on queries/complaints and sales statistics.
• Advises and shares best practices, tactics and actions plans with banks’ sales staff to close sales gaps.
• Handles basic activities/queries that fall within the policy terms and understands impact of actions on other areas of the business (claims/underwriting/sales). Differentiates between product features and benefits based on customer needs

Building Relationships;

• Constantly maintains a professional environment and celebrates successes.
• Builds and maintains relationships with the branch teams and collaborates and integrates with them.
• Attends regular meetings with branches and actively participates in their activities.
• Participates in the branches, CHNW (Main Markets) sales/pipeline/connect sessions.
• Effectively uses the connect sessions as a forum to present various SBIL products to the stakeholders.
• Assist with servicing of complaints, in respect of the products.
• Works closely with the SBIL team to support other client segments within the bank.
• Applies knowledge, resources and experience to resolve problems.
• Identifies and acts upon potential sales opportunities.
• Creates a good rapport with insurance companies for the benefit of SBIL clients.
• Identify issues and recommend improvements to Customer problems / requirements resolution
• Work alongside branch sales ensure resolution of all client queries/requests received timeously
• Makes decisions confidently around the clients’ circumstances to always ensure delivery of service excellence.
• Own the client relationship and be accountable for its success.

Training;

• Ensures competency-based training on Advisory products takes place with various stakeholders as and when required.

Management;

• Apply knowledge, resources, and experience to resolve problems
• Follow and stick to defined processes and where necessary, suggest improvements to the process
• Participate in ad hoc company events
• Live the values and the brand and be a brand Ambassador
• Share best practices, tactics, and action plans

Manage Stakeholders;

• Ensure appropriate delivery of processes driven by customer needs across the specific segment in place.
• Ensure effective communication and the appropriate delivery of client propositions.
• Interact and collaborate with stakeholders to ensure optimal execution of the value proposition through leveraging the end-to-end value chain.

Risk and Compliance;

• Provides complete disclosure to the customers in terms of accreditation, service fees, and commission.
• Ensures proper record keeping in terms of Proceeds of Crime and Anti Money Laundering Act, The Banking Act (Cap 488), The Anti-Corruption & Economic Crimes Act, The Insurance Act (Cap 487) and any other relevant legislation.
• Ensure all forms are completed correctly and send to the SBIL Operations team for uploading to the Policy Management system as the record keeper.
• Assist channel in achieving their risk compliance ratings in terms of all SBIL requirements.
• Understand and comply with all the necessary regulations and compliance policies of the company

Qualifications & Experience:

• A bachelor’s degree in a business/ numerical related field.
• Minimum Certificate of Proficiency in Insurance from the College of Insurance
• At least 2 years’ experience in a business development role.
• Experience in the financial services industry, preferably in a sales role and managing retail clients is an added advantage