Job Openings at Stanbic Bank

Job Purpose:

To support the SBIL in achieving the set revenue targets by collaborating with SBIL Business Development teams and the branches where they are assigned to sell insurance products to clients and potential clients of the bank. Proactively managing and servicing the client accounts under their portfolios. Supporting the branch teams through training and supporting them to drive insurance policy sales.

Key Responsibilities:

Sales Management;

• To drive insurance sales performance across the assigned branches and all products (i.e., Short & Long term).
• Clearly understands sales targets set and influences and drives the achievement of Stanbic Bancassurance Intermediary (SBIL) sales targets within branches.
• Ensures that Stanbic Bancassurance Intermediary (SBI) cross-selling takes place in new and existing business, within all the branches.
• Markets and provides information on the full range of SBIL products to customers to optimise cross sell.
• Assists in the development and repositioning on new product initiatives.
• Provides timeous feedback to the pro-active teams on queries/complaints and sales statistics.
• Advises and shares best practices, tactics and actions plans with banks’ sales staff to close sales gaps.
• Handles basic activities/queries that fall within the policy terms and understands impact of actions on other areas of the business (claims/underwriting/sales). Differentiates between product features and benefits based on customer needs

Building Relationships;

• Constantly maintains a professional environment and celebrates successes.
• Builds and maintains relationships with the branch teams and collaborates and integrates with them.
• Attends regular meetings with branches and actively participates in their activities.
• Participates in the branches, CHNW (Main Markets) sales/pipeline/connect sessions.
• Effectively uses the connect sessions as a forum to present various SBIL products to the stakeholders.
• Assist with servicing of complaints, in respect of the products.
• Works closely with the SBIL team to support other client segments within the bank.
• Applies knowledge, resources and experience to resolve problems.
• Identifies and acts upon potential sales opportunities.
• Creates a good rapport with insurance companies for the benefit of SBIL clients.
• Identify issues and recommend improvements to Customer problems / requirements resolution
• Work alongside branch sales ensure resolution of all client queries/requests received timeously
• Makes decisions confidently around the clients’ circumstances to always ensure delivery of service excellence.
• Own the client relationship and be accountable for its success.

Training;

• Ensures competency-based training on Advisory products takes place with various stakeholders as and when required.

Management;

• Apply knowledge, resources, and experience to resolve problems
• Follow and stick to defined processes and where necessary, suggest improvements to the process
• Participate in ad hoc company events
• Live the values and the brand and be a brand Ambassador
• Share best practices, tactics, and action plans

Manage Stakeholders;

• Ensure appropriate delivery of processes driven by customer needs across the specific segment in place.
• Ensure effective communication and the appropriate delivery of client propositions.
• Interact and collaborate with stakeholders to ensure optimal execution of the value proposition through leveraging the end-to-end value chain.

Risk and Compliance;

• Provides complete disclosure to the customers in terms of accreditation, service fees, and commission.
• Ensures proper record keeping in terms of Proceeds of Crime and Anti Money Laundering Act, The Banking Act (Cap 488), The Anti-Corruption & Economic Crimes Act, The Insurance Act (Cap 487) and any other relevant legislation.
• Ensure all forms are completed correctly and send to the SBIL Operations team for uploading to the Policy Management system as the record keeper.
• Assist channel in achieving their risk compliance ratings in terms of all SBIL requirements.
• Understand and comply with all the necessary regulations and compliance policies of the company

Qualifications & Experience:

• A bachelor’s degree in a business/ numerical related field.
• Minimum Certificate of Proficiency in Insurance from the College of Insurance
• At least 2 years’ experience in a business development role.
• Experience in the financial services industry, preferably in a sales role and managing retail clients is an added advantage

go to method of application »

Provide operational support to the team Leader Trade Operations.

Key Responsibilities;

Efficient and Effective Delivery in business unit;

• Understanding the overall Bank Strategy and how Trade Operations – fits into the overall Bank’s strategy;
• Processes and continually recommend improvements and adaptations to existing systems, processes and structures to ensure current and future sustainability of quality service;
• To process client instruction as per the set standards in trade department;
• Keep abreast of best practices (locally and internationally) and make suggestions within the Trade team;
• Analyzing and converting client complaints and queries to service improvement initiatives.
• Effectively provide feedback to queries and complaints that are received within Trade operations ensuring adherence to set service levels.
• Adopting the procedures that are documented for processing all transactions types within Trade unit.

Optimize the risk profile in the business units;

• Optimize the risk profile in the business unitsIdentify the major risks faced by the unit and ensure that the required controls are applied to mitigate the potential exposures.
• Upholding a high, risk culture that fosters responsiveness, confidence, courage and doing the right things all the time (zero tolerance for non-adherence to Bank policies, procedures and guidelines;
• Adopt a culture of “Get it Right First time” - zero errors and no customer complaints;
• Adopt the operational risk framework, standards and other risk principles i.e. Risk and
• Control Self Assessments (RCSA’s), Key Risk Indicators (KRI’s), Business Continuity
• Management (BCM), Information Risk, IT Risk and Risk Assurance;
• Identify major risks affecting the unit escalate to management for noting and to implement appropriate remedial action;
• To log and process transaction inputs/entries in the transaction processing system and ensure accuracy and completeness.
• Limit potential losses to the bank by ensuring that laid-down processes and procedures are adhered to;
• Reconcile all the suspense and operational accounts under trade operations at required frequencies and that reconciling items are dealt timely and correctly;
• Recover all the revenues in a timely manner for services provided;
• Raise detailed incidents and adopt remedial actions implemented to prevent recurrence;
• Process all trade transactions within the approved procedures and processes to avoid any audit findings and collaborate for closure of all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the control environment.

Change Management and continuous improvement;

• Support business process re-engineering to ensure that processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
• Actively participate and offer support in delivery of projects/programs/initiatives within trade operations with a view to continuous improvement.

Compliance Management;

• Ensure that service standards provided for in the Banking Sector Charter are adhered to.
• Adoption within assigned portfolio of all Compliance, Anti-Money Laundering and
• Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.

Stakeholder Management;

• Builds and maintain credible and value adding relationships with stakeholders, including executives, peers, internal and external partners.
• Partners with management and Business Heads to identify customer service
• expectations, agree SLAs and align to the Customer Value Proposition in order to deliver an appropriate client service
• Collaborates with other areas through continuous interactions to ensure that best
• practices are implemented, and a standard approach is followed.
• Reporting to various Governance committees;
• Provide relevant, accurate and timely reporting to senior management, governance committees and the regulator.
• Partner with business units to oversee the optimization of business processes to increase operational efficiency.
• Identify, implement and evaluate projects that have a medium to high impact on customer experience.
• Quality Management System in line with ISO Standards– ISO 9001:2015;
• Ensure the promotion of exceptional client experience throughout the organization

Minimum Experience and Qualification

• Type of qualification: First Degree
• Field of study: Business Commerce
• Additional qualifications: Certified Trade Specialist
• At least one year of experience at within bank operations .
• Practical and deep knowledge of Trade is an added advantage and must be fully conversant with its associated risks and process improvement concepts.