Sales Executive - Eldoret at Gap Recruitment Services Limited

Job Purpose: 

Our client is a leading specialty retailer in the ceramic floor and wall tile market, offering the widest in-stock selection of floor and wall tiles, mosaic tiles, taps, basins, baths, sanitary ware, and bathroom accessories at competitive prices.

As a Sales Executive, you will play a critical role in driving business growth by proactively sourcing potential customers both in-store and in the field. Your responsibilities will include delivering outstanding customer service, processing transactions with accuracy, and contributing to the overall success and performance of the retail operations.

Key Responsibilities:

• Actively engage with customers in the showroom and provide excellent customer service.
• Identify customer needs and recommend suitable ceramic tile products.
• Achieve and exceed sales targets through effective sales techniques and product knowledge.
• Build and maintain strong relationships with customers to encourage repeat business.
• Follow up with clients to ensure satisfaction with their purchases.
• Stay informed about the latest products, trends, and technologies in the ceramic tile market.
• Provide accurate information to customers regarding product features, benefits, and availability.
• Process sales transactions accurately and efficiently.
• Maintain up-to-date records of customer interactions and sales activities in the CRM system.
• Arrange product displays to highlight new arrivals and best-sellers.
• Work closely with other team members to achieve overall sales goals.
• Participate in team meetings and training sessions to enhance product knowledge and sales skills.

Qualifications and Skills

• Proven experience in sales, preferably in the retail or ceramic tile industry.
• Strong interpersonal and communication skills.
• Ability to build and maintain customer relationships.
• Excellent organizational and time management skills.
• Proficiency in using CRM software and other sales tools.
• High school diploma or equivalent; additional education in sales or related fields is a plus.
• Knowledge of ceramic tile products and industry trends is an advantage.