Sales Manager-Personal Banking at I&M Bank

PURPOSE:

The position is responsible for managing and supervising the performance of retail sales staff to achieve the sales targets for the products assigned. It also involves sales activity planning and implementation within assigned area, deployment of team, actual sales and performance reporting.

PRIMARY RESPONSIBILITIES:

• Responsible for developing sales programs, developing and implementing sales initiatives and strategies for managed Direct Sales Executives.
• Managing, training, and providing overall guidance to the sales team assigned to you on how to achieve their targets.
• Driving sales performance for your team in accordance with the company's objectives.
• Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.
• Visiting potential and existing customers to present company offerings and build brand awareness.
• Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales.
• Developing and sustaining long-term relationships with customers.
• Implementing a sales management process to assist the sales team in identifying and prioritizing key customers and prospects.
• Developing specific marketing action plan for the assigned team ;
• Planning and organizing activations to create awareness of our Bank Products within assigned area and liaising with external agencies as required. This includes:
• Submitting daily sales performance reports and business pipelines to the Retail Sales Manager by in loans, deposits, NTB CASA, credit cards, Banca and other retail products from sales teams to the Retail Sales Manager through daily, weekly and monthly tracker and hold performance discussions to ensure full conversion of the commitments.
• Coaching and training new team members to perform and achieve their targets. Training and developing new team members on KYC, Bank products, and essential selling skills;
• Managing customer relationships and ensuring clients complaints received through the team members are urgently attended to;
• Supervising, deployment  and ensuring discipline of the team;
• Ensuring the sales teams comply to internal controls frameworks and other operating policies in the day-to-day bank activities as it relates to customer onboarding in account opening and loan applications e.g., KYC, AML.
• Selling assigned products.

 PERSON SPECIFICATIONS

• Analytical Skills, Team Management, and Selling skills
• Customer Service and Communication skills
• Proven experience in leading sales teams and achieving targets
• Excellent interpersonal and negotiation skills
• Strong problem-solving abilities and attention to detail
• Ability to work under pressure and meet deadlines
• Previous experience in the financial services industry is a plus
• Bachelor's degree in business administration or related field