Sales & Operations Coordinator at Gap Recruitment Services Limited

Job Overview

Our client is seeking a Sales & Operations Coordinator to support the international sales and execution of Q-SYS solutions, including Smart Queue Management, Customer Experience Feedback, Digital Signage, and Booking Engine systems.

In this role, you will serve as the backbone of the sales process ensuring smooth coordination across teams, accurate reporting, timely client support, and operational excellence. The ideal candidate combines strong organizational skills with CRM proficiency and a proactive mindset.

Key Responsibilities

Sales Coordination (Execution & Client Support)

• Coordinate the full sales order cycle including proposals, pricing, demos, and contract closures with high accuracy.
• Prepare and track client quotations, proposals, and project documents with zero errors.
• Liaise with clients, channel partners, and internal teams to ensure timely deliverables.
• Organize sales team activities such as meetings, site surveys, demos, and handovers.
• Support Proof of Concepts (PoCs) and pilot deployments, including documentation, TATs, and feedback follow-ups.

Sales Operations (Data, Processes & Reporting)

• Maintain and update the sales pipeline, CRM dashboards, and sales data with 100% accuracy.
• Monitor KPIs such as conversion rates, lead aging, proposal win rates, sales timelines, and collections.
• Prepare weekly, monthly, and quarterly reports on pipeline health, revenue performance, and variances.
• Ensure dashboards and tracking tools reflect up-to-date statuses for key verticals (e.g., healthcare, banking, government).
• Identify and propose at least two sales process improvements per quarter.
• Coordinate with finance for invoice generation, collections, and payment follow-ups.

Cross-Functional & Delivery Coordination

• Collaborate with operations, finance, and technical teams to align on client delivery timelines.
• Ensure >90% On-Time, In-Full (OTIF) project delivery.
• Flag risks or delays early and coordinate mitigation plans.
• Support client satisfaction by resolving escalations and closing feedback loops post-installation.

Key Deliverables

• Achievement of Sales Team Targets
• Accurate and Timely Order Processing
• CRM and Data Integrity
• Proposal and Quotation Turnaround Time (TAT)
• Client Response Time
• Pipeline Conversion Rate
• On-Time Collections
• OTIF Project Delivery
• Process Improvement Initiatives
• Timely and Accurate Reporting

Requirements

• Bachelors degree in Business, Sales, IT, or a related field.
• 3-5 years of experience in sales coordination and/or sales operations, preferably in B2B SaaS, customer experience solutions, or smart technologies.
• Proficiency in CRM platforms (e.g., Zoho, Salesforce), Microsoft Excel (advanced), and project tracking tools.
• Experience with SaaS sales to B2B clients is an added advantage.
• Strong organizational and analytical skills; capable of managing multiple projects and clients across regions.
• Excellent communication and interpersonal skills, with a strong awareness of cross-cultural dynamics.