Sales Operations Officer at CDL Human Resource

Requirements

• Diploma or Bachelor’s degree in Business Administration, Sales, Supply Chain, or a related field.
• At least 2–4 years’ experience in sales operations, sales administration, or supply chain support.
• Experience working with fresh produce, FMCG, or agribusiness is an added advantage.
• Strong understanding of sales processes and order management.
• Proficiency in MS Excel and sales/ERP systems.
• Excellent coordination, communication, and organizational skills.
• High attention to detail and ability to work under pressure.

Key Responsibilities.

• Coordinate and process sales orders accurately and in a timely manner.
• Act as the link between sales, procurement, logistics, and finance teams.
• Monitor order fulfillment, delivery schedules, and customer confirmations.
• Maintain accurate sales records, reports, and performance dashboards.
• Support pricing, quotations, and contract administration.
• Track stock availability in collaboration with operations and warehouse teams.
• Identify process gaps and recommend improvements to enhance sales efficiency.
• Handle customer queries related to orders, deliveries, and documentation.
• Support sales forecasting and planning activities.