Active Roles at CDL Human Resource

The Executive Administrator will provide executive support for a fast-growing consultancy firm. He / She Will provide organizational and administrative assistance to the Director, particularly managing executive and client engagements, business development operations, records management, and training and consulting activities. This role requires a highly proactive, strategic and organized professional capable of managing complex schedules, client relationships, and project-based workflows in a fast-paced environment. 

Key Responsibilities

•  Manage executive schedules, meetings, and correspondence.
• Coordinate logistics for coaching, training, and mentoring programs.
• Management of Director’s diary
• Handle client communication, onboarding, and documentation.
• Maintain records, contracts, and financial tracking.
• Compile and prepare reports, presentations, and business materials.
• Support strategic and administrative projects.

Requirements

Qualifications

• Bachelor’s degree in Business Administration or related field.
• A minimum of 2 years of executive administrative experience, preferably within professional services or consulting.
• Project management skills are highly preferred.
• Strong organizational, communication, and multitasking skills.
• Technical Proficiency: Advanced command of MS Office Suite (Word, Excel, PowerPoint, Outlook) and video conferencing platforms (Zoom, Teams).
• Ability to handle highly sensitive and confidential client/ business information with absolute integrity

go to method of application »

KEY RESPONSIBILITIES

• Sales & Performance Management
• Drive sales of Safaricom products and services, including SIM cards, M- PESA, airtime, bundles, registrations, and value-added services.
• Drive sales of mobile phones and accessories from Safaricom and other approved brands.
• Ensure achievement of daily, weekly, and monthly sales targets across services, devices, and accessories.
• Monitor individual staff performance and provide coaching, motivation, and guidance to improve results.
• Implement sales promotions, campaigns, and marketing initiatives as directed by management.
• Customer Service & Experience
• Ensure high standards of customer service at all times.
• Advise customers on suitable phones, accessories, and Safaricom services based on their needs and budgets.
• Handle customer complaints and escalations professionally and in a timely manner.
• Ensure the shop environment is clean, organized, professional, and customer-friendly.
• Staff Supervision & Management
• Supervise, schedule, and manage all shop staff.
• Train staff on Safaricom products, mobile phones, accessories, and customer service standards.
• Enforce company policies, discipline, attendance, and performance expectations.
• Conduct basic performance reviews and provide regular feedback to staff.
• Stock & Inventory Management
• Oversee stock levels of SIM cards, mobile phones, accessories, airtime, and devices across all brands.
• Ensure accurate stock tracking, reconciliation, and reporting.
• Prevent stock losses, theft, fraud, or misuse through effective controls.
• Coordinate stock replenishment with suppliers, Safaricom, and management.
• M-PESA Operations & Compliance
• Ensure proper M-PESA operations in line with Safaricom and regulatory requirements.
• Manage M-PESA float levels and monitor daily transactions.
• Ensure accurate record-keeping and reporting of M-PESA transactions.
• Enforce KYC, data protection, anti-fraud, and compliance policies.
• Financial Management & Reporting
• Ensure accurate daily sales reconciliation and proper cash handling.
• Monitor shop expenses and support basic budgeting activities.
• Prepare and submit daily, weekly, and monthly sales and operational reports.
• Ensure compliance with internal controls, audits, and financial procedures.
• Operations & Compliance
• Ensure compliance with company policies, Safaricom dealer policies, and branding guidelines.
• Ensure the shop meets legal, safety, and regulatory requirements.
• Coordinate with management on operational and performance matters.
• Ensure all systems, tools, and equipment are functional and well maintained.

Requirements

SKILLS & COMPETENCIES

• Personal Skills
• Polished and confident personality
• Strong product knowledge
• Excellent communication skills
• Strong analytical abilities
• High energy and self-motivation
• Sales-driven and persuasive
• High level of integrity, reliability, ability to work under pressure

Leadership Skills

• Strong leadership and team management skills
• Ability to motivate and inspire a team
• Training and coaching capability
• Strong problem-solving skills
• Mediation and conflict resolution skills

 KEY REQUIREMENTS

• Proven experience (2–4 years) in sales and customer service, preferably in telecommunications, Safaricom dealer outlets, or fast-paced retail environments.
• At least 1–2 years’ experience in a supervisory or managerial role is an added advantage.
• Demonstrated ability to meet or exceed sales targets and grow market share.
• Diploma or Degree in Business Administration, Sales & Marketing, or a related field.

go to method of application »

KEY RESPONSIBILITIES

• Sales & Performance Management
• Drive sales of Safaricom products and services, including SIM cards, M- PESA, airtime, bundles, registrations, and value-added services.
• Drive sales of mobile phones and accessories from Safaricom and other approved brands.
• Ensure achievement of daily, weekly, and monthly sales targets across services, devices, and accessories.
• Monitor individual staff performance and provide coaching, motivation, and guidance to improve results.
• Implement sales promotions, campaigns, and marketing initiatives as directed by management.
• Customer Service & Experience
• Ensure high standards of customer service at all times.
• Advise customers on suitable phones, accessories, and Safaricom services based on their needs and budgets.
• Handle customer complaints and escalations professionally and in a timely manner.
• Ensure the shop environment is clean, organized, professional, and customer-friendly.
• Staff Supervision & Management
• Supervise, schedule, and manage all shop staff.
• Train staff on Safaricom products, mobile phones, accessories, and customer service standards.
• Enforce company policies, discipline, attendance, and performance expectations.
• Conduct basic performance reviews and provide regular feedback to staff.
• Stock & Inventory Management
• Oversee stock levels of SIM cards, mobile phones, accessories, airtime, and devices across all brands.
• Ensure accurate stock tracking, reconciliation, and reporting.
• Prevent stock losses, theft, fraud, or misuse through effective controls.
• Coordinate stock replenishment with suppliers, Safaricom, and management.
• M-PESA Operations & Compliance
• Ensure proper M-PESA operations in line with Safaricom and regulatory requirements.
• Manage M-PESA float levels and monitor daily transactions.
• Ensure accurate record-keeping and reporting of M-PESA transactions.
• Enforce KYC, data protection, anti-fraud, and compliance policies.
• Financial Management & Reporting
• Ensure accurate daily sales reconciliation and proper cash handling.
• Monitor shop expenses and support basic budgeting activities.
• Prepare and submit daily, weekly, and monthly sales and operational reports.
• Ensure compliance with internal controls, audits, and financial procedures.
• Operations & Compliance
• Ensure compliance with company policies, Safaricom dealer policies, and branding guidelines.
• Ensure the shop meets legal, safety, and regulatory requirements.
• Coordinate with management on operational and performance matters.
• Ensure all systems, tools, and equipment are functional and well maintained.

Requirements

SKILLS & COMPETENCIES

• Personal Skills
• Polished and confident personality
• Strong product knowledge
• Excellent communication skills
• Strong analytical abilities
• High energy and self-motivation
• Sales-driven and persuasive
• High level of integrity, reliability, ability to work under pressure

Leadership Skills

• Strong leadership and team management skills
• Ability to motivate and inspire a team
• Training and coaching capability
• Strong problem-solving skills
• Mediation and conflict resolution skills

 KEY REQUIREMENTS

• Proven experience (2–4 years) in sales and customer service, preferably in telecommunications, Safaricom dealer outlets, or fast-paced retail environments.
• At least 1–2 years’ experience in a supervisory or managerial role is an added advantage.
• Demonstrated ability to meet or exceed sales targets and grow market share.
• Diploma or Degree in Business Administration, Sales & Marketing, or a related field.

go to method of application »

KEY RESPONSIBILITIES

• Sales & Performance Management
• Drive sales of Safaricom products and services, including SIM cards, M- PESA, airtime, bundles, registrations, and value-added services.
• Drive sales of mobile phones and accessories from Safaricom and other approved brands.
• Ensure achievement of daily, weekly, and monthly sales targets across services, devices, and accessories.
• Monitor individual staff performance and provide coaching, motivation, and guidance to improve results.
• Implement sales promotions, campaigns, and marketing initiatives as directed by management.
• Customer Service & Experience
• Ensure high standards of customer service at all times.
• Advise customers on suitable phones, accessories, and Safaricom services based on their needs and budgets.
• Handle customer complaints and escalations professionally and in a timely manner.
• Ensure the shop environment is clean, organized, professional, and customer-friendly.
• Staff Supervision & Management
• Supervise, schedule, and manage all shop staff.
• Train staff on Safaricom products, mobile phones, accessories, and customer service standards.
• Enforce company policies, discipline, attendance, and performance expectations.
• Conduct basic performance reviews and provide regular feedback to staff.
• Stock & Inventory Management
• Oversee stock levels of SIM cards, mobile phones, accessories, airtime, and devices across all brands.
• Ensure accurate stock tracking, reconciliation, and reporting.
• Prevent stock losses, theft, fraud, or misuse through effective controls.
• Coordinate stock replenishment with suppliers, Safaricom, and management.
• M-PESA Operations & Compliance
• Ensure proper M-PESA operations in line with Safaricom and regulatory requirements.
• Manage M-PESA float levels and monitor daily transactions.
• Ensure accurate record-keeping and reporting of M-PESA transactions.
• Enforce KYC, data protection, anti-fraud, and compliance policies.
• Financial Management & Reporting
• Ensure accurate daily sales reconciliation and proper cash handling.
• Monitor shop expenses and support basic budgeting activities.
• Prepare and submit daily, weekly, and monthly sales and operational reports.
• Ensure compliance with internal controls, audits, and financial procedures.
• Operations & Compliance
• Ensure compliance with company policies, Safaricom dealer policies, and branding guidelines.
• Ensure the shop meets legal, safety, and regulatory requirements.
• Coordinate with management on operational and performance matters.
• Ensure all systems, tools, and equipment are functional and well maintained.

Requirements

SKILLS & COMPETENCIES

• Personal Skills
• Polished and confident personality
• Strong product knowledge
• Excellent communication skills
• Strong analytical abilities
• High energy and self-motivation
• Sales-driven and persuasive
• High level of integrity, reliability, ability to work under pressure

Leadership Skills

• Strong leadership and team management skills
• Ability to motivate and inspire a team
• Training and coaching capability
• Strong problem-solving skills
• Mediation and conflict resolution skills

 KEY REQUIREMENTS

• Proven experience (2–4 years) in sales and customer service, preferably in telecommunications, Safaricom dealer outlets, or fast-paced retail environments.
• At least 1–2 years’ experience in a supervisory or managerial role is an added advantage.
• Demonstrated ability to meet or exceed sales targets and grow market share.
• Diploma or Degree in Business Administration, Sales & Marketing, or a related field.

go to method of application »

KEY RESPONSIBILITIES

• Sales & Performance Management
• Drive sales of Safaricom products and services, including SIM cards, M- PESA, airtime, bundles, registrations, and value-added services.
• Drive sales of mobile phones and accessories from Safaricom and other approved brands.
• Ensure achievement of daily, weekly, and monthly sales targets across services, devices, and accessories.
• Monitor individual staff performance and provide coaching, motivation, and guidance to improve results.
• Implement sales promotions, campaigns, and marketing initiatives as directed by management.
• Customer Service & Experience
• Ensure high standards of customer service at all times.
• Advise customers on suitable phones, accessories, and Safaricom services based on their needs and budgets.
• Handle customer complaints and escalations professionally and in a timely manner.
• Ensure the shop environment is clean, organized, professional, and customer-friendly.
• Staff Supervision & Management
• Supervise, schedule, and manage all shop staff.
• Train staff on Safaricom products, mobile phones, accessories, and customer service standards.
• Enforce company policies, discipline, attendance, and performance expectations.
• Conduct basic performance reviews and provide regular feedback to staff.
• Stock & Inventory Management
• Oversee stock levels of SIM cards, mobile phones, accessories, airtime, and devices across all brands.
• Ensure accurate stock tracking, reconciliation, and reporting.
• Prevent stock losses, theft, fraud, or misuse through effective controls.
• Coordinate stock replenishment with suppliers, Safaricom, and management.
• M-PESA Operations & Compliance
• Ensure proper M-PESA operations in line with Safaricom and regulatory requirements.
• Manage M-PESA float levels and monitor daily transactions.
• Ensure accurate record-keeping and reporting of M-PESA transactions.
• Enforce KYC, data protection, anti-fraud, and compliance policies.
• Financial Management & Reporting
• Ensure accurate daily sales reconciliation and proper cash handling.
• Monitor shop expenses and support basic budgeting activities.
• Prepare and submit daily, weekly, and monthly sales and operational reports.
• Ensure compliance with internal controls, audits, and financial procedures.
• Operations & Compliance
• Ensure compliance with company policies, Safaricom dealer policies, and branding guidelines.
• Ensure the shop meets legal, safety, and regulatory requirements.
• Coordinate with management on operational and performance matters.
• Ensure all systems, tools, and equipment are functional and well maintained.

Requirements

SKILLS & COMPETENCIES

• Personal Skills
• Polished and confident personality
• Strong product knowledge
• Excellent communication skills
• Strong analytical abilities
• High energy and self-motivation
• Sales-driven and persuasive
• High level of integrity, reliability, ability to work under pressure

Leadership Skills

• Strong leadership and team management skills
• Ability to motivate and inspire a team
• Training and coaching capability
• Strong problem-solving skills
• Mediation and conflict resolution skills

 KEY REQUIREMENTS

• Proven experience (2–4 years) in sales and customer service, preferably in telecommunications, Safaricom dealer outlets, or fast-paced retail environments.
• At least 1–2 years’ experience in a supervisory or managerial role is an added advantage.
• Demonstrated ability to meet or exceed sales targets and grow market share.
• Diploma or Degree in Business Administration, Sales & Marketing, or a related field.

go to method of application »

Requirements

• Diploma or Bachelor’s degree in Business Administration, Sales, Supply Chain, or a related field.
• At least 2–4 years’ experience in sales operations, sales administration, or supply chain support.
• Experience working with fresh produce, FMCG, or agribusiness is an added advantage.
• Strong understanding of sales processes and order management.
• Proficiency in MS Excel and sales/ERP systems.
• Excellent coordination, communication, and organizational skills.
• High attention to detail and ability to work under pressure.

Key Responsibilities.

• Coordinate and process sales orders accurately and in a timely manner.
• Act as the link between sales, procurement, logistics, and finance teams.
• Monitor order fulfillment, delivery schedules, and customer confirmations.
• Maintain accurate sales records, reports, and performance dashboards.
• Support pricing, quotations, and contract administration.
• Track stock availability in collaboration with operations and warehouse teams.
• Identify process gaps and recommend improvements to enhance sales efficiency.
• Handle customer queries related to orders, deliveries, and documentation.
• Support sales forecasting and planning activities.

go to method of application »

Requirements

• Years of Experience: 4-6 years in an FMCG industry.
• Professional Qualifications: CPA (K ) or CPA finalist.
• Technical Skills: Advanced Excel proficiency and strong data analysis capabilities.
• System Knowledge: Solid experience with the Odoo ERP system.
• Understanding of product pricing.
• Industry Experience: Preferably from an Agribusiness, FMCG or production environment, with demonstrable expertise in inventory management.

Key Responsibilities:

• Maintain Accurate Financial Records: Oversee and manage the company’s books of accounts, ensuring that all financial transactions are properly recorded and classified.
• Invoice and Payment Processing: Process supplier invoices, customer receipts, and payments, ensuring accuracy and timeliness of transactions.
• Accounts Payable & Receivable: Prepare payment vouchers, manage accounts payable and receivable functions, and ensure all transactions are accurately reflected in the financial system.
• Bank Reconciliation & Cashbook Management: Assist in the reconciliation of bank accounts and effective management of the cashbook to ensure accurate reporting of cash balances.
• Financial Reporting: Support the preparation and presentation of monthly, quarterly, and annual financial reports, providing insights and analysis as required.
• Statutory Compliance: Ensure compliance with relevant statutory regulations, including VAT, PAYE, NHIF, NSSF, and other local tax laws. Prepare and file necessary returns on time.
• Stock Transactions & Inventory Management: Track and reconcile stock-related financial transactions for fresh produce, cereals, and other inventory items, ensuring accuracy in cost of goods sold and inventory valuation.
• Document Management & Filing: Maintain a well-organized filing system for financial documents, including invoices, receipts, and payment records, ensuring proper documentation for audits and internal controls.
• Audit Support: Collaborate with internal and external auditors during audit processes and ensure the timely resolution of audit queries and adjustments.
• Other Finance Duties: Assist in the development of financial strategies, budgeting, forecasting, and any other finance-related duties as assigned by senior management.