Sales Representative (Internship) at Lapaire Glasses

Job Description

Location: Nairobi, Kenya - to start as soon as possible

The Sales Representative will handle sales at Lapaire Optical Center, meeting physically with potential customers, attending to customers at the reception and handling customer calls as well as assisting with order fulfilment. He/she will work closely with Optometrists from the Clinic and will directly report to the Branch Manager.

His/her job will be composed of the following main tasks;

Sales:

• Provides customers with product and process information.
• Creates, updates and maintains customer profile records.
• Negotiates prices and packages for and with customers.
• Convert customers interest into successful sales
• Follow-up with potential customers over the phone, answering their questions related to pricing, payment and delivery
• Present clear pricing and installment plans options to potential customers
• Collect deposits and close sales with customers in due time

Customer care:

• Calls, follow ups and visits customers in case of problems with delivered products.
• Reception and Front Office Operations.
• Assist with order fulfillment and ensure smooth delivery to customers.

Candidate profile

Background in sales, marketing or customer service with at least 1 year experience highly appreciated.

Highly comfortable working with new technologies, apps and mobile software is a must!

Experience in telesales, front-office and administrative duties will come in handy and is a key requirement for the role.

Personal skills to be successful in this job

• Altruism: Money is important but helping others is even more satisfactory for you.
• People person: You like to talk, but you also hear what your customers says and wants
• Dynamic: You never lack of energy to welcome a new potential customer
• Positive: You don’t show your emotions and always remain positive with customers
• Highly motivated and passionate: You always want to go beyond your objectives
• Deal closer: You are driven by performance and know how to convince anyone
• Team spirit: You always want to share your experience and knowledge with other team members
• Always on time