Sales Support Executive at Kenya Airways

Brief Description        

Reporting to Commercial Manager - Kenya, the idealcandidate will provide the KE Sales Team with administrative support so theymay maximize the value of external customer relationships.

Detailed Description        

• Achieve budgeted revenue target including ancillary sales.
• Provide contract support and expertise to contracted agents to maximize revenue.
• Create and maintain customer and agent databases for the sales team to enable easy access to available data and customer and agent details.
• Issue, ticket and administer annual contracted, educational and KE Agents / Third party Rebates requests to build trade relationships.
• Process, Maintain and build KE commercial information on non-IATA agent sign up, COMM-flex andWaiver Management.
• Grow customer database and communicate with agents, corporates & direct customers to maximize business flows.
• Handle direct corporates drawdown accounts.
• Provide support to Key Account managers to enable them to focus externally.
• Coordinate Msafiri Connect top up, addressing errors and challenges customers experience on Msafiri connect portal.
• Support Kenya Airways at travel exhibitions, trade shows and events.
• Process KE BSP Refunds Requests.
• Assist in investigation, dispute management and collection of ADM / ACM queries.
• Enroll and support non-IATAs those buying direct and indirect.
• Provide Travel Trade support - Top accounts.
• Support Outdoor Team on the go to close urgent issues.
• Handle personalized bookings and reservations from Key customers as referenced by General Manager and other KQ leadership.
• Facilitate Trade trainings on KQ Ticketing Policies for example, ADM Policy.

Job Requirements        

• ‘A’ level or equivalent.
• 2-3 years’ commercial experience in air travel or related industry.
• CRS or airline equivalent with proficiency in MSWord / Excel / Outlook.
• Diploma in IATA Fares and Ticketing

Additional Details        

• Stamina and a passion for customer service.
• Team player.
• Commercial acumen and able to act on own initiative when required.
• Ability to prioritize tasks and flexibility of role.
• Proactive and fair-minded nature to both customers and colleagues.
• Excellent communication skills.