Screening and Service Advisor (Fixed Term Contract) at Absa Bank Limited

Job Summary

To deliver human resources administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Purpose

Reporting to the HR Administrative Officer, the role holder is responsible for executing the transactional HR Operations activities i.e. Helpdesk, screening, exit documentation, issuance of employment contracts, pension, medical and other office admin tasks in line with policy and any other task that may be assigned by the team leader.

Key Accountabilities

Operational Management 55%  

• Complete the screening process for all new employees.
• Undertake the pension administration tasks.
• Execute other office administration tasks as may be assigned.
• Execute other duties as may be assigned by the Line Manager.
• Maintain an MI for all tasks assigned.

HR Helpdesk

• Responsible for the HR help desk and ensure that inbound queries are attended in a timely manner as per the SLA set with business.
• Provide monthly MI on the HR helpdesk log and trends analysis to the HR Ops & Governance Manager.

Screening

Responsible for the reviewing and printing all completed screening cases in a timely manner and ensure compliance to the screening policy.

Controls 20%

• Execute all tasks assigned in line with governance and policy requirements.
• Raise any exceptions picked in the daily execution of tasks and escalate as appropriate.
• Obtain sign off from Line Manager prior to implementing any new process.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
• Execute all tasks assigned in line with governance and policy requirements.
• Raise any exceptions picked in the daily execution of tasks and escalate as appropriate.

Service, Planning & Organizing 15%

• Take charge of the onboarding process to enhance the onboarding experience of new employees.
• Provide regular updates to business on screening progress of the new hires.
• Deliver tasks assigned within SLA.
• Constantly seek to improve ways of working by challenging the status quo and proposing new ways of executing tasks ensuring that they obtain sign off from Line Manager prior to implementation.
• Planning and prioritizing the execution of tasks assigned.
• Manage and engage all stakeholders.

Teamwork 10%

• Provide cover for other team members as required.
• Support and adopt the implementation of any change initiatives.

Preferred qualifications

• University degree level to be able to meet the intellectual demands of the job, or can demonstrate equivalent experience.
• Professional qualification in HR.

Preferred Experience

• Working knowledge of complaints handling and stakeholder management process.

Knowledge & Skills

• Good knowledge of relevant processes and procedures
• An understanding of the team performance objectives – service level agreements and customer service targets.