Scrum Master at Cigna

YOUR JOB:

We are looking for an innovative and experienced Scrum Master to join our International Health Data Engineering team.

At Cigna, a Scrum Masters primary focus is on helping to create an environment where teams can deliver high quality, valuable data enabled solutions with a “one team” approach. The Scrum Masters are servant leaders and coaches for our teams. They facilitate team events and support teams in delivering better value, sooner, safer and happier. They serve the Agile team by removing impediments and helping the team remain successful and on schedule. They must have a sufficient understanding of technology to enable them to lead team members and help them overcome their development roadblocks; they must also understand business strategy and objectives and be able to ensure that development work is prioritized by business value and results align with objectives. The incumbent provides expert content/professional leadership on complex assignments/projects. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Use deep professional knowledge and acumen to advise functional leaders. Focus on providing thought leadership but works on broader projects, which require understanding of wider business. Recognized internally as a subject matter expert on Agile.

MAIN REPONSABILITIES:

• Champion Agile Excellence by guiding teams in maximising self organisation and effectively utilise Agile/SAFe/Scrum/Kanban frameworks
• Assessing and coaching the team to higher levels of Agile maturity and looking for way to continuously improve process
• Proactively identify and remove roadblocks
• Working with internal stakeholders to better define targets, manage expectations and timelines
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving. 
• Facilitating getting the work done without coercion, assigning, or dictating the work. 
• Providing all support to the team using a servant leadership style whenever possible, and leading by example
• Facilitating PI Planning - They collaborate with other Scrum Masters and the Release Train Engineer (RTE), working actively with the team during PI planning. The Scrum Master assists in the preparation of PI Planning, ensuring that all necessary information is available to the team, writing draft PI Objectives, and identifying ART risks and issues, help teams create team PI objectives and review final plans and business value ensuring that they use good practices such as SMART criteria.
• Supporting Iteration Execution - Support Agile teams during the iteration, increasing the likelihood of achieving its iteration goals and PI objectives, facilitating Team Events (Backlog refinement, Team Planning, Team Sync, Review and Retrospective), work within the ART cadence and collaborate with the PO and stakeholders.
• Improving Flow – The Scrum Master can significantly improve the team’s flow of work, eliminating bottlenecks, delays, and waste. For this purpose, the Scrum Master will need to create, together with the team, a Kanban board that shows the workflow, having metrics to detect points of improvement, always taking quality into account.
• Building High-Performing Teams - Creating healthy Agile teams is essential to creating high-value increments of working solutions. Agile teams are small, cross-functional, and self-organizing. They are empowered to define and execute the work needed to accomplish the team’s objectives and those of the ART. Everyone agrees that all increments should meet a shared and have a scalable definition of done. Creating an environment of psychological safety for team members to thrive.
• Improving ART Performance – Scrum Masters help Agile teams improve the overall ART performance facilitating cross-team collaboration, providing alignment between teams for objectives, vision and strategic themes and representing the team in the Coach Sync, PO Sync, and ART Syncs.

SKILLS AND KNOWLEDGE NEEDED:

• Previous experience working as a Scrum Master ideally within data engineering, knowledge of data, or experience working in a data delivery environment
  Any of the following certification:
• SSM (Certified SAFe Scrum Master)
• CSM (Certified Scrum Master)
• PSM (Professional Scrum Master)
• Second level Scrum Master Certification (CSP, PSM II)
• Knowledge of other agile frameworks: Kanban, XP, etc.
  Knowledge and/or experience with widely successful Agile techniques: User Story creation including Acceptance Criteria, TDD, Continuous Integration, Continuous Deployment, Pair Programming, Automated Testing, Agile Games.
  Experience applying a wide variety of well-documented patterns and techniques, example: Burndown techniques, Retrospective formats, handling bugs, etc.
• Hands-on experience with tools like Jira, Confluence, SharePoint, Mural.
  Ability to prepare and track team dashboards and plans in Jira.
• Strong stakeholder communication

WHAT WE OFFER:

• Permanent contract.
• Multicultural working environment with Hybrid working.
• Private Medical Insurance.
• Private pension
• Transport Allowance
• Wifi allowance
• The opportunity to progress and develop your career