Sea Export Manager at Bridge Talent Management

Role Purpose

We’re looking for a hands-on, experienced Sea Exports Manager to lead our export operations out of Kenya. This role is all about ensuring smooth day-to-day operations, delivering top-notch service to our clients, managing risks, and driving continuous improvement in line with company goals.

What You’ll Be Doing

• Team Management & Leadership
  • Lead and motivate the sea exports team, keeping them updated on changes and company goals.
  • Coach and develop team members, oversee performance evaluations, and ensure smooth onboarding and training for new staff.
  • Manage team schedules, absences, and workflow transitions when organizational changes occur.
• Process & Quality Management
  • Build and maintain a strong operational structure with the right expertise and resources.
  • Review and implement Standard Operating Procedures (SOPs) to ensure consistent, high-quality service.
  • Monitor performance through regular audits and quality checks.
• Operations Coordination
  • Oversee the end-to-end export process to guarantee that clients get the level of service they pay for.
  • Work closely with internal teams (Finance, Legal, Insurance, Risk, etc.) to ensure smooth operations.
• Risk & Cost Control
  • Put measures in place to minimize extra costs (demurrage, storage, etc.).
  • Ensure accurate billing and compliance with contractual KPIs.
  • Handle customer disputes in collaboration with legal and insurance teams, and implement preventive measures for recurring issues.
• Reporting & Insights
  • Track and report on operational performance, risks, and market trends.
  • Provide monthly updates to management, highlighting key customer accounts, financial performance, and market outlook.

Requirements

What We’re Looking For

• Experience: 5+ years in a busy clearing & forwarding company (with at least 1 year in a managerial role handling sea exports).
• Education: Business degree plus a Diploma in Clearing & Freight Forwarding or a related field.
• Skills: Strong leadership, communication, decision-making, and organizational skills; computer literacy is a must.
• Attributes: Proactive, detail-oriented, a team player, and committed to integrity and excellence.

Key Targets & KPIs

• 100% adherence to service KPIs.
• Eliminate non-recoverable costs (truck detention, demurrage, storage).
• Timely invoicing within 48 hours of the last logistics event.
• Over 98% accuracy on documentation and process completeness.
• Drive business growth by adding at least 50 TEUs/month from new clients.