Security Officer at Radisson Hotel Group

Tasks, Duties And Responsibilities

• Security officer is mandated to be present at all times at staff entrance when the staff are entering or leaving the hotel.
• He / She must position at main vehicle entrance to monitor and corrects any anomaly occurring
• He/ She must write incident report, update in the OB print and file, fill in weekly incident tablet for reference.
• Co-ordinate with police agencies in the investigation and handling, accidents etc. involving employees and guest.
• Patrols the hotel in regular basis and documents activities in accordance with corporate safety and security policies and procedures
• Ensures and Enforce security controls i.e. searching Employees, when leaving and during the course of duty during investigation.
• Ensure safety of the guest within the hotel premises and advise them of their safety while outside the hotel
• Attends required hotel meetings to keep abreast of in-house activities / promotions and events: - maintain communication with other departments throughout the hotel.
• Maintain order at the lobby by ensuring that no illegal business takes place and ensure that guests are comfortable.
• Ensure that routines and procedure to securely close down the different outlets at the end of opening time.
• Ensure that all meeting rooms and exhibits room are secured to keep unauthorized individuals out of the area and prevent theft.
• Completes daily security log, including pertinent information from the shift.
• Reports to security manager immediately of any customer complaints.
• Attends departmental meeting as required to communicate effectively with all accounting personnel to ensure that they are kept current with pertinent hotel information and activities.
• Ensure that hotel guests are not harassed by undesirable persons within the hotel and its immediate surroundings.
• Enforce control of hotel properties in all departments i.e. Housekeeping, laundry, Fitness Centre, F&B Outlets, Engineering to ensure no hotel property is stolen.
• Ensure compliance with fire, safety and emergency procedures.
• Inspect on a regular basis the security protective installation i.e. alarms system, floor emergency exits etc.
• Demonstrate an understanding and an awareness of all policies and procedures relating to health, Hygiene and fire life safety.
• Familiarize yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the SS/SM.
• Patrols the hotel on a regular basis and documents activities in accordance with corporate safety and security policies and procedures.
• Handles complaints, investigates, and thoroughly reports on guest or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other safety and security related issues.
• Ensures that routines and procedures are in place to keep all hotel entrances and exits are locked and unlocked per hotel policy.
• Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to keys
• Ensures that all potential and real hazards are communicated and taken care of immediately.