Security Team Leader at Hyatt Place

Summary

Care Connects Us!

It all starts with people who care.

At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Security Team Leader who will be responsible for ensuring the smooth running of all operational procedures within the security and loss prevention department, in relation to other departments within the hotel.

Key Responsibilities:

• Perform daily control room tasks with high integrity and efficiency
• Monitor CCTV and report any unusual activity to the Line Manager/Duty Security Officer
• Respond promptly to radio checks and keep accurate records of all communication.
• Conducts enquiries and checks on all security, fire and alarm activation related incidents and submit initial reports.
• Assists in the investigation of any accidents and security incidents involving hotel guest and employees.
• Questions any suspicious character in a polite manner; deny entry if the subject is not able to provide reasonable reply; requests for assistance immediately if the situation escalates/deteriorates.
• Monitor and ensure employee bag checks and periodic locker searches and ensures that they are carried out according to the hotel’s policy and procedures.
• Keep a record of any incidents and report these to the Assistant Security & Loss Prevention Manager / Security & Loss Prevention Manager
• Monitor vehicle and staff movements
• Monitor the external security situation and provide the best routes and road status to hotel drivers
• Answer all the calls appropriately and direct them to the right department promptly and courteously
• Identify and recommend changes to improve our security operations
• Conducts rollcall/daily briefing during each shift on the hotel’s activities/functions of the day to the security officers 15 minutes before the commencement of their duties.
• Assists/Organises the Security Fire Fighting Team in the event of an emergency
• Ensures all Fire Exits are always clear from obstruction
• Assists management and enforcement offices in emergency situations
• Any other reasonable duties as assigned by Management from time to time.

Qualifications

• Diploma or Degree in Security Management or its equivalent
• 2+ years of experience in supervision and control room operation, preferably in a hotel environment with proven track record
• Certified First Aider and Fire Marshall
• Experience using relevant technology and security equipment
• Ability to carry out quality investigations and reporting