Seller Management Assistant at Kilimall

RESPONSIBILITIES: 

Seller Training; 

• ensure that sellers are familiar with and know how to navigate the Kilimall Seller Center. 
• Review seller applications and onboard new sellers to the platform. 
• Review, update and prepare seller training documents and other relevant training materials.
• Schedule training sessions with sellers.
• Publish seller announcements and execute Kilimall’s seller communication strategy.

 Operations;

• Assist category managers to achieve the set platform targets.
• Guide sellers to actively participate in platform promotions, including price and stock negotiations. 
• Monitor stores’ sales performance and identify opportunities for growth.
• Daily follow-up and monitoring of timely order fulfillment. 

Problem-solving;

• Take the lead in the improvement of seller experience on the Kilimall platform.
• Check the stores and related products, identify problems and guide sellers to solve them.
• Maintain a good relationship between Kilimall and its sellers and solve any occurring problems. 

Required Skills and Competencies: 

• Bachelor’s degree in Communication, Marketing or Business related course. 
• Rich product knowledge and familiarity with industry information, especially on consumer electronics. 
• Takes initiative, has a strong sense of responsibility, and can go the extra mile.
• Excellent negotiation skills and a problem solver. 
• Ability to work under pressure. 
• Outstanding communication skills, both written and verbal. 
• Outstanding organizational skills.