Seller Support Associate at Jamboshop Limited

Job Description

As a Seller Support Associate you will be responsible for assisting vendor manager & their suppliers

Key responsibilities:

• Responsible for managing daily orders and ensure timely product fulfillment by vendors/ suppliers as per defined SLA
• Be a One stop problem solver Point of contact to resolve all suppliers/ vendors issues &  queries
• Liaise with F&A, Customers Service & Marketing team to ensure timely payment to vendors/sellers resolve vendors issues and promote their products
• Be Innovative & Proactive with sellers interaction to ensure maximum orders fulfillment and minimal cancellation
• Create & Maintain the Vendor’s performance matrix such a Vendor’s rating, fulfillment, cancelation, % of complaints etc
• Conduct Weekly Vendor training on Seller Panel & answer sellers’ queries
• Frequent interaction with sellers/vendors to get best offers from them along with sharing key events / marketing calendar with them
• Act as a bridge between Vendors and Operation & Logistic Partners
• Encourage and Ensure regular inventory and price updates by the sellers/vendors through regular communication
• Onboarding inactive vendors/sellers
• Conduct Regular survey of vendors to improvise the Sales Team, cross department and vendor’s performance
• Prepare MIS report to analyze vendor’s performance, category and product movement and potential opportunities
• Send daily report

Qualifications                                                      

• Any Graduate with Minimum of 2 years’ experience as Seller support within e-commerce or marketplace domain
• Team player &  Excellent in Relationship management along with good communication skill
• Should be good at Excel , MIS reporting, PowerPoint Presentation along with Analytical skills