Senior Assistant, Marketing/Member & Customer Experience Officer (UG1) at National Social Security Fund (NSSF)

Reporting to the Marketing/Member & Customer experience Officer he/she will be responsible for handling and resolving customer complaints regarding Fund products/processes.

JOB PURPOSE:

• Answer phone calls from customers and responding to customer inquiries and complaints;
• Research on required information using available resources;
• Provide customers with the service and product information;
• Identify, escalating priority issues and reporting to the high-level management;
• Route inbound calls appropriately.

REQUIRED QUALIFICATIONS:

• Diploma in any of the following disciplines: Public Relations, Marketing, Communication Skills, Telephone Operation, Reception & Front Office or related field from a recognized institution or Certificate in the above fields with Satisfactory experience; and
• Proficiency in computer applications.