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  • Posted: Aug 25, 2023
    Deadline: Aug 25, 2023
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    The National Hereos Council is a State Corporation established by the Kenya Heroes Act No 5 of 2014 in accordance with the State Corporation Act (CAP. 446), State Department of Culture and Heritage in the Ministry of Tourism, Wildlife and Heritage.


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    Senior Customer Care Assistant

    VACANCY NO. HC/01/2023: SENIOR CUSTOMER CARE ASSISTANT
    For appointment to this grade a candidate must have: -

    • At least eight (8) years relevant experience;.
    • A Higher National Diploma Certificate in a related area;
    • Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
    • Telephone Occupational Test II from a recognized institution;
    • Certificate in Customer Care from a recognized institution;
    • Demonstrated merit and shown ability as reflected in work performance and results;
    • Proficiency in computer applications; and
    • Fulfill the requirements of Chapter 6 of the Constitution

    Duties and Responsibilities

    • Maintaining calls register;
    • Answering and directing telephone calls;
    • Updating institutional telephone directory; attending to physically challenged visitors and staff;
    • Verifying telephone bills before payments; reporting promptly any switchboard defects to the supervisor;
    • Directing and guiding visitors; liaising with telephone service providers; providing good customer care service;
    • Supervising and guiding junior staff;
    • Collecting customer information, analyzing customer needs and giving recommendations to the management.

    Method of Application

    Please note:
    Interested qualified applicants are notified of the following:

    • Detailed job descriptions and requirements are available on the website www.nationalheroescouncil.or.ke
    • All applications MUST be received on or before 25th August, 2023.
    • TNHC is an equal opportunity employer. Persons with disability, marginalized and minorities are encouraged to apply
    • There is NO fee charged by TNHC for any application of these positions 5. Canvassing of any form will result in disqualification of the candidate 6. ONLY shortlisted candidates will be contacted.

    How to Apply
    Interested qualified applicants are requested to submit a cover letter, detailed CV, copies of certificates & testimonial with the title and Reference number of the position
    clearly indicated in the email subject line to hr@nationalheroescouncil.or.ke
    Successful candidates will be required to fulfill the requirements of Chapter six (6) of the Constitution of Kenya specifically clearance from the following institutions;

    •  Kenya Revenue Authority
    • Higher Education Loans Board
    • Ethics and Anti-Corruption Commission
    • National Police Service (Certificate of good Conduct)
    • Credit Reference Bureau

    Applications should be addressed to;
    Chief Executive Officer/Director, National Heroes Council
    P. O. Box 30001-00100 NAIROBI, KENYA
    Applications may also be dropped at the Council's offices located at Embankment Plaza, Mezzanine floor along Longonot Road, Upperhill, Nairobi during working hours between 8am and 5pm.
    Charles O. Wambia
    C.E.O/Director

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