Vacancies at National Heroes Council

VACANCY NO. HC/01/2023: SENIOR CUSTOMER CARE ASSISTANT
For appointment to this grade a candidate must have: -

• At least eight (8) years relevant experience;.
• A Higher National Diploma Certificate in a related area;
• Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
• Telephone Occupational Test II from a recognized institution;
• Certificate in Customer Care from a recognized institution;
• Demonstrated merit and shown ability as reflected in work performance and results;
• Proficiency in computer applications; and
• Fulfill the requirements of Chapter 6 of the Constitution

Duties and Responsibilities

• Maintaining calls register;
• Answering and directing telephone calls;
• Updating institutional telephone directory; attending to physically challenged visitors and staff;
• Verifying telephone bills before payments; reporting promptly any switchboard defects to the supervisor;
• Directing and guiding visitors; liaising with telephone service providers; providing good customer care service;
• Supervising and guiding junior staff;
• Collecting customer information, analyzing customer needs and giving recommendations to the management.

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VACANCY NO. HC/02/2023: SENIOR ASSISTANT OFFICE ADMINISTRATOR
For appointment to this grade, an officer must have: -

• At least eight (8) years relevant experience:
• Diploma in Secretarial Studies from Kenya National Examinations Council;

OR

• Business Education Single and Group Certificates (BES & GC) Stages I, II and III from the Kenya National Examinations Council in the following subjects:
  • Shorthand III (minimum 110 wpm)
  • Typewriting III (50Wpm)/computerized Document processing III; c) Business English III/Communication II
  • Commerce II;
  • Office practice II
  • Office Management III/Office Administration and Management III g) Secretarial Duties II;
• Certificate in Computer Application from a recognized institution; and Shown merit and ability as reflected in work performance and results.

Duties and Responsibilities:

• Coordinating the general administration of the Manager's office; Managing the Chief Manager's diary;
• Coordinating appointments and travel itineraries for the Manager's; Attending to visitors/clients; Handling telephone calls; Coordinating schedules of meetings;
• Ensuring security of office records, equipment and documents including classified materials; Maintaining an up to date filing system in the office; Establishing and monitoring procedures for record keeping of correspondence and file movements; Preparing responses to simple routine correspondence;
• Managing office protocol and etiquette;
• Supervising office cleanliness; Ensuring security, integrity and confidentiality of data; and Undertaking any other office administrative services duties that may be assigned.

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VACANCY NO. HC/03/2023: DRIVER
For appointment to this grade, an officer must have: -

• At least served in the grade of Driver for at least four (4) years;
• At least a mean grade D+ (plus) in the Kenya Certificate of Secondary Education or its equivalent from a recognized institution;
• The Occupational Trade Test II Certificate;
• Valid driving license free from any current endorsements(s) for classes of the vehicles the driver is required to drive;
• Certificate of Good Conduct (renewable after two (2) years);
• First Aid Certificate course lasting not less than one (1) week from St. Johns Ambulance or any other recognized institution;
• An accident free driving period of three (3) years.
• Proficiency in computer applications;
• Fulfilled the requirements of Chapter six (6) of the Constitution

Duties and Responsibilities:

• Maintaining cleanliness of the vehicle;
• Keeping up to date work tickets for vehicles;
• Cleaning of the assigned motor vehicle;
• Submitting regular reports on motor vehicle assigned;
• Reporting any mechanical/accident problems; and
• Proper mechanical working condition of the vehicle.

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VACANCY NO. HC/04/2023: FINANCE & ACCOUNTS INTERN

• Stipend
• The interns will be paid a stipend at a rate as determined by the Public Service Commission.

Requirements for appointment
For appointment to an internship position, a candidate must:

• Bachelor's Degree in Commerce, Business Management, Business Administration (Accounting or Finance option) or other relevant and equivalent qualifications from a recognized institution
• Be proficient in computer application skill;

Duration of Internship

• Twelve (12) months- Non renewable

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VACANCY NO. HC/05/2023: ICT INTERN

• Stipend
• The interns will be paid a stipend at a rate as determined by the Public Service Commission.

Requirements for appointment
For appointment to an internship position, a candidate must:

• Bachelor's Degree in any of the following fields: Information Technology, Computer Science, Business IT, Software Engineering, ICT Project Management, Computer Engineering or other relevant and equivalent qualifications from a recognized Institution

Duration of Internship

• Twelve (12) months- Non renewable