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  • Posted: May 31, 2022
    Deadline: Not specified
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    Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships - we also propel the growth ambitions of businesses and individuals all over...
    Read more about this company

     

    Senior Customer Experience Agent

    The role of the Senior Customer Experience Partner is to actively build strong relationships with customers and to gain understanding of their business, to deliver excellent customer service and maximise sales opportunities. This will include proactively identifying new customer opportunities and developing existing customer relationships to deliver volume and gross profit targets.

    KEY RESPONSABILITIES

    • Deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams
    • Full understanding of customers’ needs, requirements, and business drivers
    • Be fully responsible for customer satisfaction and experience on interaction with customers
    • Ensure all products and services are sold to the customer to maximise Maersk profitability.
    • Actively promote the use of digital channels and promoting the Maersk Brand in daily interactions through various channels and agreed media.
    • Able to work with limited supervisory guidance

    WHO WE ARE LOOKING FOR

    • Have a university Degree in a business, Logistics related field
    • 3 to 5 year´s experience managing sales and developing costumer relationships
    • Strong communication and problem-solving skills, ability to manage conflict, and attention to detail
    • Passionate about shipping and general logistics
    • Experience with Microsoft Office applications
    • Fluent in English

    Method of Application

    Interested and qualified? Go to Maersk Line on www.maersk.com to apply

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