Senior Customer Support Specialist at Pyypl Ltd.

WHAT WILL YOU BE DOING?

• Handle inbound customer complaints and ensure that queries and issues are answered and resolved promptly through all dedicated.
• Track and maintain customer interactions, transactions, comments, and complaints.
• Highlight customer issues that require escalation.
• Work in cross-functional teams to provide feedback and help improve customer experience. 
• Demonstrate a passion for service and always deliver remarkable customer support via chat, email or phone calls. 
• Embody positivity and a solution-oriented approach towards customers.
• Achieve customer experience KPIs – SLAs, CSAT etc. 
• Strong communication and writing/typing skills.
• Tech-savvy (be able to navigate between different solutions and systems).
• Team player.
• Willing to work in rotational shifts (24/7 support).

WHAT DO YOU NEED TO BE SUCCESSFUL IN THIS POSITION?

• 4-6 years experience as a Customer Support Specialist.
• Worked within the e-commerce, fintech or online support system.
• Managed customers over emails, chats and phone calls.
• Knowledge and experience with either of the chat systems - Zendesk, Freshdesk, Zoho, Hubspot, Salesforce etc. 
• Experience in attending customer queries via inbound phone support.
• Must be a team player and willing work in shifts. 
• Must have troubleshooting skills that will translate into helping customers