Senior Executive Assistant at World Bank Group

 Duties and Accountabilities:

• Provide comprehensive administrative and organizational support to the Director, ensuring smooth day-to-day operations of the office.
• Facilitate effective communication and coordination within the Front Office to optimize efficiency and alignment of efforts.
• Manage the Director's calendar, schedule, and travel arrangements, ensuring thorough preparation for meetings, presentations, and events.
• Maintain oversight of the Department’s work program, ensuring timely delivery of tasks and actions required by the Director and management team. Regularly update and track the Director’s action list to ensure priorities are addressed.
• Ensure quality control by reviewing documents for accuracy, compliance with unit and Bank guidelines, and assisting with editing, formatting, and production of correspondence and reports.
• Proactively manage incoming emails, delegating tasks to appropriate staff, tracking progress, and independently preparing responses to queries as needed.
• Monitor and follow up on management decisions and assignments to ensure timely execution and completion, including tracking iPortal deadlines.
• Organize, retrieve, and track information and documentation for the Director’s office to support efficient operations.
• Oversee special departmental projects and handle ad hoc tasks assigned by the Director to support the achievement of departmental objectives.
• Serve as a key liaison for the Director, engaging with external clients, the Department’s management team, HQ colleagues, senior management, other Directors, and Executive Directors, while managing sensitive matters with professionalism and discretion.

Selection Criteria

• Bachelor’s degree with a minimum of 5 years of relevant experience.
• Proficiency in office productivity tools, including advanced knowledge of MS Office, Excel, PowerPoint, and Outlook.
• Exceptional written and verbal communication skills in English and other languages a plus.
• Proven maturity, discretion, and sound judgment, with absolute integrity in managing confidential information.
• Strong interpersonal skills and the ability to build effective relationships with a wide range of internal and external stakeholders.
• Demonstrated ability to navigate complexity and ambiguity, prioritize tasks, multitask, and manage diverse situations with tact and diplomacy.
• Track record of working effectively in team-oriented, multicultural environments, and contributing as a collaborative team member across various groups.
• Resourceful and proactive, with the ability to anticipate challenges, solve problems, and consistently go above and beyond expectations.
• Strong influencing skills, with a proven ability to foster collaboration, build partnerships, and lead by example. Experience in coaching and mentoring support staff is a plus.
• High personal integrity, strong ethical values, and the ability to model tact, discretion, and professionalism.
• Passionate and committed to the World Bank’s development agenda and mission, with the ability to inspire and motivate others.