Senior HR Officer at Rafiki Microfinance Bank

Purpose of the Job: 

The Senior HR officer will play a critical role in providing efficient and effective HR services to employees and stakeholders in the Bank. This position will be responsible for managing various HR administrative functions, recruitment, contracts management, end-to-end payroll processing, implementing learning and organizational development programmes,  ensuring accurate and timely HR transactions and delivering exceptional employee service experience. 

Reports to: Head of Talent and OD 

Responsibilities and Accountabilities 

• Recruitment/ Talent Acquisition-Oversee end-to-end recruitment and selection processes, collaborating with hiring managers to provide staffing needs in line with the policy. 
• Learning and development – Onboard new staff, undertake training needs analysis and develop and implement learning and development programs 
• Employment Contracts Management- Oversee the end-to-end process of employment contract management, ensuring compliance with legal requirements and company policies. 
• Payroll and Benefits Management- Manage end-to-end payroll processing for the Bank, ensuring accurate and timely payroll calculations, deductions, and tax compliance. Ensure effective administration of staff medical schemes, pension, and other benefits 
• Policies and Labor Laws Compliance-Maintain a strong understanding of HR policies, labor laws, regulations, and company guidelines across the Bank. 
• Performance management– Oversee the implementation of the Banks’ performance management framework 
• Employee Relations-Ensure a conducive work environment by handling staff grievances and participating in disciplinary hearings. 
• HR Operations and Employee Support- Serve as the primary point of contact for employee inquiries related to HR policies, benefits, payroll, recruitment, and general HR-related questions. 
• HR Data and Reporting-Generate and maintain HR reports and dashboards to track key HR metrics, recruitment progress, payroll data, learning and development and performance reports. 
• Documentation and HR Records- Maintain accurate and organized employee, payroll, and recruitment files, ensuring documentation is complete and in compliance with legal requirements. 

Knowledge; Skills and Experience required for this Role  

• Bachelor’s Degree in Human Resources, Business Administration, or related field. 
• Higher Diploma in HR or Certified Human Resource Professional (CHRP-K). 
• 3-4 years of experience in HR shared services, HR administration, or related roles. 
• Strong understanding of HR processes, policies, and best practices. 
• Proficiency in using HRIS and Microsoft Office Suite (Excel, Word, PowerPoint). 
• Knowledge of excel and use of HR analytics tools  
• Excellent communication skills with the ability to interact effectively with employees at all levels. 
• Detail-oriented and organized, with a strong focus on accuracy and data integrity. 
• Customer-service mindset and ability to handle sensitive and confidential information. 
• Problem-solving skills and the ability to work independently as well as part of a team. 
• Excellent report writing skills. 
• Ability to learn quickly and work in a fast-paced, innovative environment.