Senior Manager Business Growth & Development- Coast Region (Faulu MFB) at Old Mutual Kenya

• The job holder is expected to aggressively drive the branch growth and profitability targets by identifying, developing and maintaining profitable relationships with customers.

KEY MEASURABLE GOALS

• Growth of the regional liability book
• Growth of the regional asset book in all the segments
• Growth of the banc assurance portfolio
• Growth of the regional customer base
• Ensure portfolio quality.
• Ensure regional profitability
• Ensure operational efficiency and compliance in the Region.
• Ensure effective performance management within the region.
• Achievement of branch business targets
• Branch performance in Operations, Compliance, Risk management, Customer Service, Culture   and other related surveys
• Growth, retention and development of motivated and high performing teams
• Brand visibility across the region
• Offer leadership to Branch Managers within the region.

KEY RESPONSIBILITIES

• Develop business strategic plans that provide clear direction on the business objectives for the region assigned.
•  Ensure SMART target setting, monitoring and timely submission of both target documents &appraisal documents within set timelines in the allocated region.
• Lead business growth and development of the branch, agencies and other alternative service outlets attached to the branch.
• Manage and lead the branch team in achieving/ surpassing the set business targets
• Provide superior level of customer relationship management and promote the sales and service culture through coaching, guidance and staff motivation;
• Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives , liaison with key relationships among others ;
• Offer leadership to managers and staff in the region assigned in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline.
• Development of a high performing team at branch level through training , mentorship, and special assignments
• Monitor and ensure 100% compliance to all the company policies, processes, procedures and other controls.
• Lead in optimal utilization of people, financial and technical resources within the branch.
• Chair the Branch Credit Committee and ensure compliance to Credit policy & procedures
• Budget planning and cost management; Continuous evaluation of branch financial performance against budgets and taking remedial actions where necessary
• Promotion of Faulu’s brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase the company's visibility and to enhance new and existing business opportunities
• Offer leadership to managers and staff in the region assigned in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline
• Initiate, nurture and ensure profitable business relationship and Partnerships with the customers, community and government structures
• Communicating and reinforcing the AML-CTF compliance culture established by the board
• Implementing and enforcing the board-approved AML, KYC & CFT policy within the region and  Branch
• Any other role allocated by the supervisor

Staff Reporting Directly to the Job Holder

• Business Growth & Development Manager
• Relationship Manager
• Senior Relationship Officer
• Assistant Manager Branch Operations 
• Team Leader Sales
• Relationship Officer-SME/Micro/Group  

Others Reporting Indirectly

• All staff in the domicile branch

Education

• Bachelor’s degree in a business-related field
• Advanced training in Business Management.
• Master’s in business or related field preferred.

Knowledge and Skills

• Business Strategy Implementation skills
• Good presentation skills
• People management skills
• Sales / Marketing skills
• Financial analytical skills
• Customer service skills
• Strong communication and negotiation skills
• Strong relationship management skills

Experience

• Over 8 years’ experience in microfinance business with 6 years in management role with proven record of business growth and management of good portfolio.
• Good leadership and influence skills geared towards business growth, staff motivation and customer loyalty.
• Team player and relationship builder.
• Ambitious and self-driven individual.
• Strong communication and negotiation skills with the ability to network and develop business relationships.
• Experience in all aspects of lending and banking i.e. risk assessment, monitoring and control of loans
• Loan documentation securities.

Personal Attributes

• Excellent interpersonal skills
• Proven sales and business growth capability.
• Aggressive and self-driven and able to work with minimal supervision.
• Demonstrated Leadership  Capability
• Proven  decision making and problem solving capability
• Team leader/player
• Ability to offer mentorship support preferred