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Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
The Position:
Reporting to the Director, Digital Financial Services, the job holder is responsible to drive the onboarding, retention and churn management of online merchants, customers, and overall growth of Vooma wallets.
The role will also be responsible for the last mile customer, merchant, and agent support for all digital products. Leveraging on business intelligent systems (customer lifecycle / user experience data, complaints visualization and customer journey analytics) the role holder will be able to enhance, fine tune, segment and aim targeted customer value propositions to merchants and customers thereby driving up transaction size, transaction frequency and incidence.
Key Responsibilities:
The Person:
For the above position, the successful applicant should have the following:
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