Senior Officer - Early Arrears Management at Family Bank Ltd

Job Purpose:

• Collections and Recoveries of early arrears.

Key Responsibilities

• Identify and review continually processes and procedures within the Region Perform collection function of early arrears in 1-90DPDs that will entail among others, the following.
  • Demand and enforce repayment of the delinquent loans from Relationship offices and branches.
  • Negotiate for repayment with defaulting customers during recovery enforcement process.
  • Monitor arrangements for payments from bad debtors.
  • Visit the clients/businesses with struggling loan facilities.
  • Review daily system/credit monitoring loan reports and identify non-performing accounts with irregularities and proactively follow-up to ensure corrective action taken in line with credit policy.
  • Facilitate issuance of demand letters, instructions to repossess and statutory notices that are due.
• Liaise with auctioneers in the realization of securities and monitoring auctioning process to satisfactory conclusion.
• Liaise with Legal Department recovery litigations and where legal interpretations are required.
• Managing effective relationships with internal and external customers.
• Ensure effective communication with internal and external customers in writing (correspondence), on phone or in person.
• Prepare, submit detailed and accurate reports from recovery assignments making actionable businessoriented recommendations to management
• To supervise, coach and train staff in Early Arrears management (if any).
• Training staff on collection as well as continuous development of the team through proper leadership, mentoring and coaching.
• Monitor and evaluate the performance of individuals and the regional team to ensure that maximum effort is directed towards achieving the regional objectives.
• Accountable for the branch team’s compliance with regulations and the Bank’s policies and procedures.
• Achieve credit control assessment targets / audit.
• Evaluate cost/benefits, identify appropriate alternatives and make innovative initiatives to improve work efficiency
• Perform any other official duties as allocated by management from time to time.

Qualifications:

• Hold a Bachelor’s Degree in Business, Accounts, Finance or related field.
• Professional Credit or Debt recovery qualifications a plus.
• Have a minimum of four (4) years practical experience with proven result-oriented track record in recoveries.
• Experience in banking & legal background a plus.
• Sound knowledge of the Bank’s policies and procedures
• Computer skills: adept in use of Ms Word, Excel, Access, PowerPoint, Internet and email.