Senior Officer, Transformation Portfolio Management at Save the Children

Role purpose

• This role is critical in triaging and managing the Change Requests that are received into the TDIT team on an ongoing basis. Change requests are critical to ensure ongoing small and medium size changes or new interventions / initiatives are reviewed, prioritised, scoped and costed in a timely manner to support the effective ongoing delivery of our programmes for children. Change requests will include system and non-system changes.

Reporting To: Director of Transformation Portfolio Management Office

Work Pattern: Hybrid/Remote; flexible working options available

Contract: Permanent Contract

Grade: P2

Location: Any approved Save the Children office location. For a full list of locations that Save the Children International can hire in, please visit: Hiring Locations

Preferred Time Zone: Any

Salary: In accordance with our global compensation and benefits framework, location-specific salary scales and benefits will apply

Right to Work: The successful candidate must possess the unrestricted right to work in their preferred location for the duration of employment

International Travel Requirements: None

Budget Responsibility: None

People Management Responsibility: None

Accountabilities

• Facilitate and coordinate the end-to-end change request management process to ensure timely delivery of requests, maintaining a focus on continuous improvements and efficiency gains
• Organise and chair regular change request review meetings, ensuring all relevant stakeholders are engaged and that outcomes are documented and actioned promptly
• Liaise effectively with colleagues across IT, TD and PMO to track the progress of change requests, manage escalations, and remove any barriers to timely delivery
• Maintain and continuously improve process maps, guidance, and training materials related to change request processes, ensuring they remain current and effective
• Deliver comprehensive reporting on change requests, including detailed analysis and trends, and communicate findings to Finance and other relevant teams to inform decision-making. Manage, maintain and drive continuous improvements in dashboards for managing and reporting on change requests
• Hold colleagues accountable for delivering change requests in line with defined processes, providing necessary support and applying appropriate consequences to ensure adherence to organisational standards and principles
• Develop & maintain PMO reporting dashboards for project, resourcing and change request activity. Drive continuous improvement in use of PMO tooling across project, resourcing and change request activity

Experience and Skills

Essential

• Stakeholder Engagement: Considerable experience in organising and chairing review meetings. Proven capability to engage all relevant stakeholders and ensure that outcomes are documented and actions taken promptly
• Multi-Department Coordination: Proficient experience in liaising effectively with colleagues across multiple teams and departments to track progress, manage escalations, and remove delivery barriers
• Process Improvement: Proficient experience in maintaining and continuously improving process maps, guidance, and training materials related to change request processes. Ability to ensure that these documents remain current and effective
• Reporting and Analysis: Considerable experience delivering comprehensive reporting and development of dashboards for reporting, including detailed analysis and trend analysis. Ability to communicate findings effectively to finance and other teams to inform decision-making structures
• Accountability and Adherence: Proficient experience in holding colleagues accountable for delivering change requests in line with defined processes. Capacity to provide necessary support while ensuring adherence to organisational standards and principles.
• Technical Skills: Proficiency in relevant software tools such as MS Office Suite, project management and dashboard software (e.g., MS Project, Jira, Planview, PowerBI) 

Desirable

• Non-profit sector knowledge/experience (especially international development projects)
• Second language – French, Spanish or Arabic

Education and Qualifications

Essential

• A degree or equivalent qualification in a related field such as Information Technology, Project Management, or Business Administration is desirable.

Desirable

• External Project Management accreditation