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  • Posted: Oct 20, 2025
    Deadline: Not specified
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  • Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app.[1] It aspires to be a multi-category lifestyle app with food delivery being the most popular offering
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    Senior Operations Analyst

    THE JOURNEY

    • Understand Kenya's operational challenges in order to adapt the strategy and maximize the results
    • Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning, and zoning, implementing logistics features on a regional level, and many more from a data perspective: providing deep analytics, creating dashboards, bots, simulations, data models
    • Propose (be an enthusiast), track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
    • Create postmortem documents to analyze the results of each project and be able to replicate them for future projects & with rest of the countries
    • Use your data visualization skills, in order to support delivered messages in the most efficient way.
    • Have a blank page for you to create! We don't stick to a single playbook, and we expect you to build your own as the business and market evolves
    • Report directly to the Head of Operations
    • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
    • Contribute towards the continuous improvement of the Glover lifecycle through out-of-the-box thinking especially in key events management where the demand is way higher than the supply
    • Coordinate forecasts at a city level for 60 cities & improve it in consistent manner by being in contact with Ops Managers, Growth and Marketing and Sales.

    WHAT YOU WILL BRING TO THE RIDE

    • Bachelor’s  Degree in Engineering, Mathematics/Statistics, Economics
    • Passion about analytics: you enjoy deep diving into problems to find the root cause
    • Problem-solving skills: no problem is too small or too big
    • Excel/Google Sheets proficiency is a must
    • SQL proficiency is a must
    • Python knowledge 
    • Knowledge of visualisation tools like Tableau, Looker and/or Qlikview
    • Exceptional verbal and written communication skills (English is a must)
    • Proactive approach, great organisation skills and obsession with details
    • An empathetic, inclusive and curious attitude

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Glovo on jobs.glovoapp.com to apply

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