Jobs at Glovo

The Glover Specialist will be responsible for leading and supervising Glovo Couriers as they conduct day-to-day operations, managing the Couriers, and ensuring organizational effectiveness by providing leadership for the organization's operational functions.

THE JOURNEY

• Provide support to different stakeholders with administrative tasks. 
• Manage recruitment, training, and onboarding of Couriers. Ensure support, documentation, and readiness for brand delivery.
• Optimize acquisition (growth), retention, and performance for Couriers. Evaluate and improve processes for organizational efficiency.
• Maintenance and analysis of operational metrics and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning the flow
• Facilitate communication with the Operations Manager on support processes. Aim for high service levels and courier satisfaction.
• Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols.
• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings.
• Give life to your craziest ideas and have an immediate impact thinking out of the box!
• Stock management and courier equipment ensuring quality bags on streets

WHAT YOU WILL BRING TO THE RIDE

• Communication skills and the ability to solve problems quickly
• High motivation to work in a fast-growing startup
• An analytical mindset
• Excel skills
• Enjoy teaching and adapting new employees
• Good energy and love what you do, even on bad days
• Intermediate or higher level of English proficiency

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THE JOURNEY

• Understand Kenya's operational challenges in order to adapt the strategy and maximize the results
• Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning, and zoning, implementing logistics features on a regional level, and many more from a data perspective: providing deep analytics, creating dashboards, bots, simulations, data models
• Propose (be an enthusiast), track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
• Create postmortem documents to analyze the results of each project and be able to replicate them for future projects & with rest of the countries
• Use your data visualization skills, in order to support delivered messages in the most efficient way.
• Have a blank page for you to create! We don't stick to a single playbook, and we expect you to build your own as the business and market evolves
• Report directly to the Head of Operations
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• Contribute towards the continuous improvement of the Glover lifecycle through out-of-the-box thinking especially in key events management where the demand is way higher than the supply
• Coordinate forecasts at a city level for 60 cities & improve it in consistent manner by being in contact with Ops Managers, Growth and Marketing and Sales.

WHAT YOU WILL BRING TO THE RIDE

• Bachelor’s  Degree in Engineering, Mathematics/Statistics, Economics
• Passion about analytics: you enjoy deep diving into problems to find the root cause
• Problem-solving skills: no problem is too small or too big
• Excel/Google Sheets proficiency is a must
• SQL proficiency is a must
• Python knowledge 
• Knowledge of visualisation tools like Tableau, Looker and/or Qlikview
• Exceptional verbal and written communication skills (English is a must)
• Proactive approach, great organisation skills and obsession with details
• An empathetic, inclusive and curious attitude