Senior Relationship Manager, Islamic Banking - 2 Posts at National Bank of Kenya

Job Reference No: NBK/RET/03/2025

Position Scope:

This position is responsible for implementing Commercial & Corporate Islamic Banking Business Development initiatives, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer experience and efficiencies.

Key Responsibilities:

• Implement the Islamic Banking Business Development initiatives in line with the Bank strategy and business growth plan.
• Work closely with stakeholders in Regional Management, Branch Management teams and Credit
• Division to increase market share of the Islamic Banking segment in terms of customer numbers, products and service consumption and revenues while proactively reducing the non-performing loan book.
• Actively market and drive the uptake of the Islamic Banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
• Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank.
• Identify and capitalize on new market opportunities to expand presence, competitiveness and profitability by proactively selling the Islamic Banking products and services within the assigned region
• Promote excellent customer experience by driving and advocating customer requirements through the various functions in the bank to deliver high service standards that delight the bank’s customers.
• Ensure full compliance with Islamic Banking standards and guidelines while adhering of the Bank’s policies and procedures.
• Collaborate with Branch Managers and ensure to drive account utilization and sustainable deposits.
• Drive transactional income from Islamic Banking clients through effective customer service and cross selling the Bank’s products and services.
•  In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and their mitigations.
• Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Islamic Banking Compliance guidelines.
• Regularly monitor performing/non-performing accounts within the assigned portfolio.
• Any other duties as may be assigned by Management from time to time.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in commerce, economics or a business-related field from a recognized University.
• Professional Certification in Sales & Marketing & Islamic Banking is an added advantage.
• A minimum of 6 years’ experience in Banking, of which at least 3 years in Relationship Management.
• In-depth knowledge of Islamic banking principles and Sharia’h law application.
• Strategic Focus/ Orientation.
• Integrity and Discretion.
• Relationship management skills.
• Passionate, dynamic and ability to adapt quickly.
• Strong commercial acumen and analytical skills.
• Team player and ability to deliver with cross functional teams.
• Negotiation and stakeholder engagement.
• Excellent interpersonal and communication skills.
• Ability to make operational and routine decisions in a timely and effective manner.
• Able to withstand operational challenges and maintain momentum.
• Manages emotions in a mature and composed manner as expected.