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Kasha is a fast-growing startup e-commerce company in East Africa focused on women’s health and personal care, selling products such as menstrual care, contraceptives, HIV self-tests, soaps, lotions, baby diapers, and beauty products. Kasha’s e-commerce is highly accessible across the region and customers can order via website, app, USSD (basic mobile phone, no internet), call center or social media. On top of the consumer business, Kasha’s business includes market insight, analytics, and service offerings to global manufacturers of FMCG, Pharma and Beauty products with the aim of helping them drive their revenue and market penetration.
Job Purpose:
We are recruiting a results-oriented, data-driven professional to join our team as a Senior Sales Operations Manager to lead and manage all sales operations, account managers and sales agents across Kenya. The key objective of this role is to grow incremental and new sales for the business while simultaneously increasing client retention. The ideal candidate will also develop a route to market strategy of reaching into low income communities and rural areas as well as developing and implementing new sales processes.
You will create an ambitious high-performing and metric-driven sales team by creating a shared sense of purpose, excellent communication, and investing heavily in coaching, training and development of your team thus equipping them with the tools and capabilities to create, develop, and transform client relationships. You will work collaboratively with other supporting departments to ensure the success and attainment of the sales targets.
This is a senior-level position, and our ideal candidate must have considerable proven experience in sales particularly with an emphasis on driving sales, team leadership and fostering collective success in a fast-scaling startup or FMCG sector.
Core Job Responsibilities:
Qualified candidates should have:
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