Senior Service Observability Engineer at Safaricom Kenya

Key Responsibilities:

• Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software. 
• Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures. 
• Design, develop and support Inhouse Observability platform. 
• Design and maintain scalable, high-availability observability pipelines and dashboards for microservices and cloud infrastructure.
• Define and enforce SLO/SLI/ SLA/ Error budgets standards, set actionable alerts, and drive continuous reliability improvements.
• Partner with SRE, DevOps, Development Squads and security teams to instrument services using OpenTelemetry and related tooling.
• Build custom Agents, exporters, collectors or integrations where off-the-shelf solutions fall short.

Job Requirements:

• Bachelor’s Degree in either Computer Science, Software Engineering, Business Information Technology, or any other relevant field.
• Domain knowledge in Sysadmin especially Linux, Linux Kernel.
• Strong skills in Go, Rust and a scripting language like Python or Bash for building custom exporters, scripts and integrations.
• Technical understanding of SRE Practices with respect to providing stable services to customers and adhering to availability KPIs, Service Level Objectives, Service Level Indicators & conforming to target monthly error budget. 
• Proven experience with multiple observability platforms (Prometheus/Grafana, ELK/Elastic, Dynatrace, etc.).
• Deep knowledge of manual and auto-instrumentation using OpenTelemetry SDK and Collector.
• Hands-on experience with Kubernetes especially Openshift distro.
• Proficiency with Ansible/ Rundeck/ Helm and integration of observability into build and deployment pipelines.
• Conversant with both ITIL & Agile ways of working.