Senior Tour Consultant at Frank Management Consult Ltd

Roles & Responsibilities:

• Accountable for delivery of excellent service delivery and achievement of prescribed turnaround time on all requests and documents dispatched.
• Accountable for on-the-job training in the consulting area, assisting with the smooth running of the department and ensuring the completion of tour requests according to set standards.
• Reservations of all transfers with Transport Department immediately on confirmation of bookings and following up.
• Conduct a root cause analysis of challenges encountered in safaris consultatively with Team Leaders.
• Design final safari itineraries for clients and driver-guides
• Designing and redesigning itineraries and costing/re-costing tour files covering items of tourist interest in the region.
• Ensuring all service vouchers are received and filled correctly in order of services being provided.
• Invoice safaris after all services have been confirmed by the suppliers in collaboration with accounts department
• Responsible for managing and processing of all relevant incoming requests, & preparing attractive detailed, accurate and timely proposals to our clients according to set standards.
• Updating of bookings on Tourplan System with accurate status on vouchers, flight details, rooming list and transfer/ transport requirements.
• With the help of Customer Service Department collect payments against the invoices for extra services provided to clients and submitting to accounts department within 24 hours.

Minimum requirements

• Bachelor’s Degree in Hospitality Management or related studies
• 5+ years of experience in a similar role with a prior experience in supervisory level
• Bilingual with proficiency in English and any other foreign language (Spanish, French, German, Chinese etc.) will be a big plus
• MS-Office proficient
• Strong Communication skills – verbal and written
• Natural flare for excellent customer service delivery