Software Asset Management Analyst at Absa Bank Limited

Job Summary

• To provide specialist advise and support related to applications analysis or services, in order to meet client needs, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.

Job Description

• Software Asset Management (SAM) is the process responsible for managing and optimizing the request, acquisition, deployment, maintenance, utilization, and disposal of software assets.
• The jobholder is responsible for performing the day-to-day Software Asset Management configuration tasks described in the process flows. In addition, he or she has delegated responsibility for identifying opportunities to improve the SAM processes through ongoing service improvement and operational audits.
• Creating and maintaining software asset information, including Software Models, Software Discovery Models and Software Entitlements defined within the scope of their area.
• Analysing software asset data and creating reports. Resolving unmatched or partially normalized Software Discovery Models. Assisting the Software reconciliation and report generation.

Key Accountabilities

Accountability:  SAM Configuration 

• The prime responsibility is for maintaining configuration records of Software assets across the business.
• To ensure the Software Asset & Configuration Management process is used correctly and all KPIs are met.
• To ensure all associated Service Asset & Configuration Management documentation is maintained.

Key Activities

• To promote the correct use of SAM process and ensure compliance with other related processes.
• To ensure that all controls associated with the Service Asset & Configuration Management process are adhered to.
• To ensure that the Service Asset & Configuration Management process operates effectively and efficiently.
• To ensure the Service Asset & Configuration Management process, procedures, work instructions and tools are optimised from a department or section point of view.
• To carry out Service Asset & Configuration Management activities according to the process, procedures and work instructions.
• To produce and issue Service Asset & Configuration Management process reports.
• To work with Support Teams on the provision of automated discovery capability for new and amended Software Asset CIs.
• To categorize new Cis and ensure all appropriate information is made available
• To confirm to Change Management when changes to CIs have been completed and the CMS updated so the RFC can be closed.
• Produce Project Baselines.
• Review the Service Asset & Configuration Management process and CMS with respect to the ability to support new CI types and significant projects. Initiate the Management and Planning procedure if appropriate. 
• Where appropriate participate in developing and delivering the Configuration Management Plan to respond to requirements emanating from new CI types and significant projects.
• Respond to Incident records related to exceptions or issues with CI/CMS data.
• Verify CIs with CMS information and identify exceptions. Analye exceptions and determine corrective actions. Raise RFCs to progress the corrective actions.
• To generate and distribute agreed Service Asset & Configuration Management process reports.
• To identify improvement opportunities to make the Service Asset & Configuration Management process more effective and efficient.
• To monitor the Service Asset & Configuration Management process, using KPIs and reports.
• To produce reports and distribute to relevant parties.
• To escalate to the Global Service Asset & Configuration Management Process Owner where the process is not fit for purpose.
• To identify opportunities for improving the tools used in SAM process
• To promote the correct use of the Service Asset & Configuration Management process within all departments and sections.
• To identify specific training needs within departments. Communicate these needs to the Head of Service Asset & Configuration Management and the Global Service Asset & Configuration Management Process Owner.
• To engage with peer Service Asset & Configuration Managers to keep an up-to-date view on their activities.
• To communicate changes to the Service Asset & Configuration Management process within departments and promote the use of the Service Asset & Configuration Management process.
• To respond to Incident or Problem records relating to SAM data exceptions.
• To escalate any issue that impacts the ability of the Service Asset & Configuration Management process to achieve objectives (including requirements of new CI types or significant projects). Escalate to Line Management or the Global Service Asset & Configuration Management Process Owner.
• To resolve issues relating to the process or performance of the process with the Global Service Asset & Configuration Management Process Owner or Line Management.
• To recommend process improvements to the Global Service Asset & Configuration Management Process Owner.
• To initiate co-ordination meetings with other Service Asset & Configuration Managers and Support Group staff.

Accountability:  Business Liaison

• Single point of contact for one or more business units to represent Technology Software Asset Management.

Key Activities

• Identify IT configuration within the Business Units represented to IT
• Ensure software asset usage is monitored and kept up to  date
• Report on quality of services rendered to Business Unit(s)

Accountability: Risk Management

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

Accountability: People Management

• Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
• By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader.
• Responsible for ensuring own plan is completed within agreed timescales.
• Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.

Role/Person Specification

Preferred Qualification

• Undergraduate or higher
• ITIL v3 Certification
• IT Asset Management Certification

Preferred Experience

• Minimum 2-5  years experience in IT exposure
• Minimum of 2 year service management experience with reference to IT Asset Management

Knowledge and Skills

• Negotiation Skills
• Strategic Thinking
• Communication Skills (Written and Verbal)

Behavioural Competencies

• Decision Making
• Negotiation Skills
• Persuading and influencing
• Relating and networking
• Creating and innovating

Technical Competencies

• Entrepreneurial & commercial thinking
• ITIL - Governance Framework
• Subject matter expertise
• Translate Business Requirements to Tech Solutions