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Identifying and recommending suitable automation technologies for transforming RPO and MSP value streams
supporting process discovery and analysis of key value streams of RPO and MSP
Collaborating with internal teams to understand the current state of processes - focus on used technologies, key challenges and pain points for stakeholders
Building a roadmap of technology-driven process transformation consisting of short term and mid-to-long term automation opportunities aligned to key business objectives and priorities
Analyzing and translating user cases into technical requirements
Validate and ensure accessibility of chosen technologies, deliver cost-effective solution designs, and maintain consistency between business, information, and technology architectures
Collaborate closely with IT on the integration, operation, and lifecycle management of these solutions
Making sure compliance is secured
Leading knowledge sharing initiatives to promote adoption of the latest technologies in the organisation
You will work closely with:
Regional MDs and their leadership teams
Tech senior leadership and product leaders
OpEx, Service and Solution Design Leaders
GBS, Global Operations Office and Automation CoE leadership
What you will bring:
Previous experience in delivering complex solutions in AI/ML, low code applications, RPA, workflow orchestration solutions
Experience in capturing end users' needs and translating them into technical requirements
Excellent verbal and written skills in English
Ability to build trust and positive collaboration with variety of stakeholders
Willingness to work independently
Eye for detail to deliver best in class solutions
Great IT skills (data analysis, visualisation and presentation tools)
Experience in a staffing/recruitment organization would be a plus
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