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  • Posted: May 31, 2023
    Deadline: Jun 12, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
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    Sopra CoE Specialist

    Key Responsibilities

    • Works closely with various business functions and advice on Best Practice on Sopra
    • Manages contract performance and nurture skills that advances the IT Banking Systems Operations strategy on Sopra
    • Evaluates and Reviews all Sopra incidents and requests before resolution.
    • Build and disseminate expert skills on Sopra support and issue resolution
    • With team perform corrections on Sopra transactions with exceptions.
    • In liaison with relevant business unit, perform Product Creation for approved products.
    • In liaison with functional unit, supports Sopra-related projects.
    • With business, perform Product Optimization for requests on existing products.
    • Spearheads maintenance, traction and resolution of system core functionalities i.e. Sopra platform
    • Liaises with the Sopra vendor on escalated core issues for resolution.
    • Participates in the change management process by ensuring that requisite Sopra parameter requests are updated after a change promotion.

    The Person

    For the above position, the successful applicant should have the following: 

    • A bachelor’s degree in any business or IT related
    • A professional certification in ITIL or any IT related
    • A minimum of 3 years’ experience on digital channels, with at least 2 years’ experience in Banking Operations, IT Projects and Quality Assurance.

    Method of Application

    Interested and qualified? Go to KCB Bank Kenya on to apply

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