Sopra CoE Specialist at KCB Bank Kenya

Key Responsibilities

• Works closely with various business functions and advice on Best Practice on Sopra
• Manages contract performance and nurture skills that advances the IT Banking Systems Operations strategy on Sopra
• Evaluates and Reviews all Sopra incidents and requests before resolution.
• Build and disseminate expert skills on Sopra support and issue resolution
• With team perform corrections on Sopra transactions with exceptions.
• In liaison with relevant business unit, perform Product Creation for approved products.
• In liaison with functional unit, supports Sopra-related projects.
• With business, perform Product Optimization for requests on existing products.
• Spearheads maintenance, traction and resolution of system core functionalities i.e. Sopra platform
• Liaises with the Sopra vendor on escalated core issues for resolution.
• Participates in the change management process by ensuring that requisite Sopra parameter requests are updated after a change promotion.

The Person

For the above position, the successful applicant should have the following: 

• A bachelor’s degree in any business or IT related
• A professional certification in ITIL or any IT related
• A minimum of 3 years’ experience on digital channels, with at least 2 years’ experience in Banking Operations, IT Projects and Quality Assurance.